Candace M. Bobick
Maryville,TN
Summary
Motivated and detail-oriented Regional Manager with extensive automotive aftersales expertise. Proficient in service management, business operations, and profitability, with a diverse automotive industry background. Exceptional at prioritizing and delegating tasks for optimal goal achievement. Known for fostering a motivational team environment and elevating the customer experience. Adept at cultivating positive company culture through disciplined operational enhancements. Seeking to leverage my skills to enhance the Customer Experience at Volvo Cars.
Overview
29
29
years of professional experience
Work History
Regional Certified Collision Manager
Volvo Cars USA
01.2019 - Current
- Contributed to the development of the Volvo Certified Collision Center Program and the growth of the Southern Region, establishing over 100% Volvo Certified Collision Centers. Enrolled 86 Volvo Certified Collision Centers.
- Successfully grew the parts business in the Southern Region in collaboration with AMMs. Built strong business relationships with dealership retailers and collision center personnel.
- Offered VIDA training and support, and collaborated with the PS&L Team to expedite backorder parts to ensure excellent customer service.
- Conducted audits on Southern Region Volvo Certified Collision Centers to ensure compliance with OE parts usage and proper repair procedures.
- Launched A-Plan by Volvo for Certified Collision Center Network Members.
- Collaborated with the wholesale parts team to develop and implement programs to increase parts sales.
- Created and developed monthly newsletters for Volvo Certified Collision Centers.
Volvo Regional Certified Collision Manager
DEKRA North America
09.2017 - 01.2019
- Contributed to program development, maintained customer relationships through electronic communication, and conducted on-site audits.
- Scheduled audits, completed expense reports for travel, and managed travel and expense budgets.
- Collaborated closely with Volvo retailers, AOMs, and AMMs to establish solid relationships between retailers and independent repair facilities.
Service Manager
MINI of Daytona Beach
08.2015 - 08.2017
- Recruited to assist in opening brand new MINI Cooper Dealership in Daytona Beach, Florida.
- Dispatched repair orders, completed all facets of management, and communicated with customers for issue resolution.
- Executed all customer pay, warranty, and internal labor operations meticulously within manufacturer's stipulated guidelines and policies.
- Ensured enforcement of established policies and procedures, fostering maximum workplace efficiency and adherence to industry standards.
- Facilitated seamless communication with customers through in-person interactions, phone calls, text messages, and emails, actively promoting issue resolution and delivering exemplary customer service.
- Implemented strategic personnel management practices, including careful selection, thorough orientation, and comprehensive training programs to minimize staff turnover.
- Conducted regular evaluations of employee performance, providing insightful assessments and making recommendations for promotions, transfers, or dismissals as necessary.
- Achieved and maintained highest level of Customer Satisfaction Score in Southern Region, Market, and second-highest in Nation, attesting to commitment to exceptional service delivery and customer-centric practices.
Service Manager
AutoNation / International Autos
11.2000 - 08.2015
- Commenced career as Jaguar/Land Rover Service Advisor, showcasing excellence in customer satisfaction and driving customer pay sales.
- Executed all aspects of assistant service manager role, meticulously implementing 10-step Service Drive Process within Jaguar/Land Rover Service Drives.
- Managed technicians using straightforward support methods, including effective dispatching and dedicated support to enhance production efficiency.
- Advanced to Service Manager at MINI Tinley Park, significantly expanding business through strategic technician acquisition, collaboration with various departments, and prioritized customer care.
- Demonstrated proficiency in all facets of management, including issue resolution, coordination of marketing initiatives, fostering excellent manufacturer relations, and comprehensive training of all associates in customer-centric procedures.
- Maintained consistently above-benchmark CSI scores, attesting to commitment to excellence and customer-focused approach in service management.
Service Advisor
BMW of Orland Park
03.1997 - 11.2000
- Efficiently scheduled service appointments and greeted clients promptly, ensuring seamless and timely service experiences.
- Implemented customer-centric practices, resulting in consistently high Customer Satisfaction Index scores that exceeded benchmark standards.
- Assisted Service Manager in vendor interactions and played key role in technician training initiatives to enhance team capabilities.
- Demonstrated track records of surpassing sales goals set by management, showcasing proactive and results-driven approaches in achieving service-related objectives.
Heavy Equipment Mechanic
UNITED STATES MARINE CORPS
05.1995 - 07.1996
- Military Occupational Specialty, MOS 1341, Engineer Equipment Mechanic.
- Performed routine and preventive maintenance and repairs to diesel engines and gasoline and diesel-driven equipment such as material handling equipment, earth moving equipment, construction equipment, and other engine-driven or towed equipment.
- Honorable Discharge.
Education
Women in Leadership Advisory Member
University of Tennessee
Knoxville, TN2023
Leading Through Difficult Times
Yale School Of Management
2020
MINI Cooper University Senior Level
2014
Land Rover Master Certified
2009
Jaguar Master Certified
2008
AutoNation Certified
2005
Skills
- Leadership and Supervision
- Relationship-building
- Corporate Communication
- Retail Automotive Operations
- Creative Solutions
- Personnel Training and Development
Timeline
Regional Certified Collision Manager
Volvo Cars USA
01.2019 - Current
Volvo Regional Certified Collision Manager
DEKRA North America
09.2017 - 01.2019
Service Manager
MINI of Daytona Beach
08.2015 - 08.2017
Service Manager
AutoNation / International Autos
11.2000 - 08.2015
Service Advisor
BMW of Orland Park
03.1997 - 11.2000
Heavy Equipment Mechanic
UNITED STATES MARINE CORPS
05.1995 - 07.1996
Women in Leadership Advisory Member
University of Tennessee
Leading Through Difficult Times
Yale School Of Management
MINI Cooper University Senior Level
Land Rover Master Certified
Jaguar Master Certified
AutoNation Certified
Similar Profiles
Tyneeka McFarlandTyneeka McFarland
Team Leader/Team Member at Volvo Cars USATeam Leader/Team Member at Volvo Cars USA
Marianna CabreraMarianna Cabrera
TEAM MEMBER at Volvo cars usaTEAM MEMBER at Volvo cars usa
MAXIMILIAN MACLEODMAXIMILIAN MACLEOD
Acting/Backup Team Leader at Volvo Cars USAActing/Backup Team Leader at Volvo Cars USA
Adam JacksonAdam Jackson
Maintenance Specialist at Volvo Cars USAMaintenance Specialist at Volvo Cars USA
BRANDON FLANAGINBRANDON FLANAGIN
Reliability Maintenance and Engineering Planner at AmazonReliability Maintenance and Engineering Planner at Amazon