Candice Bible
Johnson City
Summary
Collaborated with diverse medical clinicians to establish team goals, enhancing coordinated care for veterans. Managed crisis calls, delivering immediate support and facilitating warm handoffs to mental health providers. Possesses advanced knowledge of medical terminology, ensuring effective communication within clinical teams.
Overview
21
21
years of professional experience
Work History
MSA in Contact Center
JAMES H QUILLEN MED CENTER
02.2022 - Current
- Managed crisis calls, delivering immediate support to distressed individuals and coordinating warm handoffs to mental health providers for ongoing care.
- Collaborated with diverse medical clinicians (e.g. medical doctors, nurse practitioners, social workers) to establish team goals, enhancing coordinated medical care for veterans.
- Demonstrated advanced knowledge of medical terminology, enabling effective communication within clinical teams.
Housekeeper
James H Quillen VA Med Center
Johnson City
11.2021 - 02.2022
- Cleaning wards, cleaning patient rooms, stocking and tracking supply needs in multiple clinics and departments.
- Disinfected common areas to prevent the spread of infections.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Replaced bed linens and towels in patient rooms to maintain cleanliness and hygiene., tidied up rooms.
- Assisted with inventory management for cleaning supplies and equipment.
- Collaborated with nursing staff to prioritize cleaning schedules based on needs.
- Reported maintenance issues to ensure facility safety and functionality.
- Followed established protocols for hazardous waste disposal in healthcare settings.
- Used cleaning chemicals following proper guidelines.
Retail Shift Leader
VCS Mountain Home VA
Johnson City
09.2009 - 11.2021
- Increased sales by coaching employees on strategies for promoting and cross-selling items.
- Developed and delivered training to employees, enhancing customer service skills for exceptional daily experiences.
- Managed cashiers' drawers and payment processing, ensuring financial accuracy and loss prevention.
- Monitored and upheld store appearance, focusing on cleanliness in entryways and restrooms.
- Supervised daily retail operations and ensured smooth workflow among staff.
- Assisted customers with inquiries and resolved issues to enhance their shopping experience.
- Implemented visual merchandising strategies to present products effectively in-store.
- Tracked sales performance regularly performance and identified areas for improvement in service delivery.
JCMC Admitting
Johnson City Medical Center
Johnson City
03.2008 - 04.2009
- Managed patient schedules and confirmed arrival times to facilitate seamless operations.
- Completed registrations for laboratory work, surgical procedures, and radiology.
- Checked patient information and insurance coverage.
- Calculated patient charges and collected co-pays to process payments efficiently.
- Coordinated patient paperwork and charts.
- Engaged with colleagues to identify and implement enhancements to patient experience.
- Streamlined operations by collaborating with team members and customers to develop effective solutions.
Correctional Officer
Washington County Corrections
Jonesborough
03.2005 - 12.2005
- Implemented defensive tactics and physical restraints to maintain safety and security of correctional pods.
- Inspected cells and conducted random searches of common areas to uphold safety standards and prevent contraband.
- Instructed inmates on work details and coordinated transportation to work sites, ensuring compliance with facility regulations.
Education
Bachelor of Science - Criminal Justice
Northeast State Community College
Blountville, TN07-2020
Skills
- Store process creation
- Leadership development
- Customer outreach
- Business growth strategies
- Brand awareness building
- Communication strategies
- Sales and marketing
- Problem resolution
- Multitasking skills
- Critical thinking
- Organizational skills
Accomplishments
- Multiple tournament metals for Taekwondo
Affiliations
- Taekwondo, Book Club, and Bristol Motor Speedway Volunteer Center
Timeline
MSA in Contact Center
JAMES H QUILLEN MED CENTER
02.2022 - Current
Housekeeper
James H Quillen VA Med Center
11.2021 - 02.2022
Retail Shift Leader
VCS Mountain Home VA
09.2009 - 11.2021
JCMC Admitting
Johnson City Medical Center
03.2008 - 04.2009
Correctional Officer
Washington County Corrections
03.2005 - 12.2005
Bachelor of Science - Criminal Justice
Northeast State Community College