CANDICE DUNSMORE
CLEVELAND
Summary
Dynamic customer service professional with extensive experience at Whirlpool Call Center, excelling in problem-solving and communication. Proven ability to de-escalate customer concerns while providing accurate product knowledge. Skilled in electronic systems and time management, consistently achieving high customer satisfaction and maintaining professionalism in challenging situations.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Whirlpool Call Center
Cleveland
07.2023 - 05.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Randstad
Cleveland
01.2023 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Receiving Clerk
Schnellecke Logistics USA
Chattanooga
11.2021 - 12.2022
- Maintained clean work area that adhered to strict safety standards.
- called in trucks and received the trucks.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Production Assistant
Mars Wrigley Confectionery
Cleveland
02.2017 - 10.2021
- Worked closely with the manager to provide effective assistance for specific aspects of business operations.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Helped machine operators set up and tend equipment to complete runs.
Warehouse Worker
Staff Management
Cleveland
06.2013 - 02.2017
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Kept warehouse stations and equipment in good working order in line with O.S.H.A. requirements
- Consistently lifted materials weighing as much as 35 pounds
Cosmetologist
Hair Cottage
Madisonville
07.2007 - 08.2007
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and crosscontamination
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
Cosmetologist
Smart Styles
Madisonville
08.2006 - 07.2007
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and crosscontamination
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Recommended styles and treatments based on clients' needs and appearances
Cashier
Ingles
Sweetwater
05.2005 - 08.2006
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
Education
High School Diploma -
Sweetwater High School
Sweetwater, TN05-2005
Technical School - Cosmetology Education
East Tennessee School of Cosmetology
Sweetwater, TN06.2006
Bachelor's - Accountant
American InterContinental University
Schaumburg, IL08.2019
Skills
- Production support
- Customer service
- Product knowledge
- Electronic systems
- Communication skills
- Active listening
- Time management
- Problem solving
Accomplishments
I worked 3 long and hard years to obtain my bachelor's degree in accounting, while working swing shift and being a mother.
Timeline
Customer Service Representative
Whirlpool Call Center
07.2023 - 05.2025
Customer Service Representative
Randstad
01.2023 - 07.2024
Receiving Clerk
Schnellecke Logistics USA
11.2021 - 12.2022
Production Assistant
Mars Wrigley Confectionery
02.2017 - 10.2021
Warehouse Worker
Staff Management
06.2013 - 02.2017
Cosmetologist
Hair Cottage
07.2007 - 08.2007
Cosmetologist
Smart Styles
08.2006 - 07.2007
Cashier
Ingles
05.2005 - 08.2006
High School Diploma -
Sweetwater High School
Technical School - Cosmetology Education
East Tennessee School of Cosmetology
Bachelor's - Accountant
American InterContinental University