Candice Harris
Clarksville
Summary
Results-oriented Membership Services Representative specializing in billing resolution and health insurance. Demonstrates strong client engagement and effective problem-solving, enhancing customer satisfaction. Experienced in streamlining billing operations and managing database systems, while providing exceptional member support. Skilled in conflict resolution and communication, ensuring efficient membership processes and positive experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Services Representative
TTEC
Remote
01.2024 - Current
- Assisted members with inquiries about services and benefits.
- Assisted customers with account setup, payment processing, billing questions.
- Investigated billing discrepancies using internal databases to ensure accurate member accounts.
- Researched and resolved issues with billing and invoices.
- Resolved billing issues promptly, enhancing member trust and satisfaction.
- Answered customer inquiries related to billing processes or procedures.
- Achieved high customer satisfaction by efficiently addressing problems with knowledgeable and friendly service.
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
Remote
01.2024 - Current
- Guided clients through enrollment process for tailored health insurance plans.
- Informed clients about optimal health insurance options and coverage benefits.
- Identified areas where additional coverage may be needed or beneficial for clients.
- Verified and analyzed customer data to confirm accuracy of coverage details.
- Educated customers on various health insurance products and services available.
Medicare Sales Agent
TTEC/ Kaiser permanente
remote
10.2023 - 12.2023
- Educated clients on Medicare plans and benefits to empower informed decision-making.
- Guided clients through enrollment processes for Medicare coverage, ensuring a smooth and accurate experience.
- Participated in training sessions to stay current on Medicare regulations.
- Addressed and resolved customer complaints promptly, enhancing client satisfaction and retention.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
Fraud Analyst
CBE
Clarksville
10.2022 - 07.2023
- Analyzed transaction patterns, identifying potential fraud activities to mitigate risk.
- Collaborated with teams to develop and implement fraud prevention strategies and protocols, enhancing overall security.
- Conducted investigations into suspicious transactions using specialized software tools.
- Monitored trends in fraudulent activity to adapt investigative approaches accordingly.
- Assessed customer and client data to detect potential fraud risks.
- Reviewed customer profiles for changes indicating potential fraud, ensuring proactive risk management.
Education
High School Diploma -
Kenwood High Schoo
Clarksville, TN05-1998
Business Administration And Management
Bethel University
McKenzie, TNSkills
- Health insurance knowledge
- Billing resolution
- Account management
- Client engagement
- Customer support
- Product and service sales
- Inbound and outbound calling
- Attention to detail
- Time management
- Task prioritization
- Problem-solving
- Calm and professional under pressure
- Problem-solving abilities
Certification
insurance producer License 20826456
Timeline
Membership Services Representative
TTEC
01.2024 - Current
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
01.2024 - Current
Medicare Sales Agent
TTEC/ Kaiser permanente
10.2023 - 12.2023
Fraud Analyst
CBE
10.2022 - 07.2023
High School Diploma -
Kenwood High Schoo
Business Administration And Management
Bethel University