Candice Kelley
Ooltewah
Summary
Dynamic TN Licensed Optician with extensive experience at Walmart Vision Center, excelling in customer service and optical measurements. Proven track record in enhancing patient satisfaction through personalized eyewear solutions and effective communication. Skilled in insurance verification and inventory management, consistently achieving high standards in optical care and compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TN Licensed Optician
Walmart Vision Center
Ooltewah, TN
06.2020 - Current
- Assisted customers in selecting eyewear based on personal style and prescription needs.
- Conducted comprehensive vision tests using advanced optical equipment.
- Educated patients on proper eyeglass care and maintenance techniques.
- Managed inventory of frames, lenses, and contact lenses to ensure product availability.
- Trained new staff on operational procedures and customer service standards.
- Ensured compliance with industry regulations and safety standards for optical products.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided expert guidance on lens selection and frame fitting to enhance customer satisfaction.
- Assisted in dispensing eyewear prescriptions accurately following optometric guidelines.
- Educated customers on proper eyewear care and maintenance for prolonged product life.
- Collaborated with team members to streamline inventory management processes in the optical department.
- Conducted thorough visual assessments to ensure optimal lens measurements and adjustments.
- Monitored patient records for accuracy, ensuring compliance with health regulations and standards.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Education
No Degree - Optometry
National Optician Assoc.
Skills
- Customer service
- Optical measurements
- Computer skills
- HIPAA compliance
- Optical dispensing
- Insurance verification
- Frame selection
- Retail sales
- Optical orders
- Eyewear brands
- Prescription interpretation
- Contact lens
- Transaction processing
- Corrective lens options
- Product upselling
- Eyewear trends
- Eyewear adjustments
- Eyeglass repair
- Ocular anatomy proficiency
- Multifocal lenses
- Optical billing
- Frame fitting
- Progressive lenses
- Pupil distance measurement
- Lab ordering
- Contact lens care
- Insurance billing
- Order preparation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Fittings
- Multitasking
- Reliability
- Critical thinking
- Excellent communication
- Verifying prescriptions
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient education
- Patient confidentiality
- Insurance approvals
- Prescription verification
- Relationship building
- Office administration
- Patient history documentation
- Computer proficiency
- Professional ethics
- Task prioritization
- Product knowledge
- Interpersonal skills
- Customer relationship management
- Professionalism
- Children's eyewear
- Work order preparation
- Product and service recommendations
- Record keeping
- Inventory management
- Adaptability
- Certified optician (ABO)
- Optical needs assessment
- Professional demeanor
Certification
ABO and NCLE
Timeline
TN Licensed Optician
Walmart Vision Center
06.2020 - Current
No Degree - Optometry
National Optician Assoc.