Candis Conner
Memphis
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling, communications skills, and problem solving skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service.
Overview
3
3
years of professional experience
Work History
Claims Administration Specialist
Progressive
12.2024 - Current
- Compliance adherence: Ensure all claims processing activities comply with state and federal regulations, as well as company policies.
- Claim intake and review: Receive and review incoming claims, verifying necessary documentation, and identifying potential issues or inconsistencies.
- Data verification: Investigate claims by contacting relevant parties, gathering supporting documentation, and verifying policy coverage.
Customer Service Representative
H&R Block Tax Svc
12.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Apperson Crump
11.2021 - 12.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Answer and transfer incoming calls, schedule appointments, and cancel and reschedule appointments.
Education
Associate of Applied Science - Paralegal Studies
ITT Technical Institute
Cordova, TN07-2016
Skills
- Scheduling appointments
- Office management
- Records management
- Document control
Timeline
Claims Administration Specialist
Progressive
12.2024 - Current
Customer Service Representative
H&R Block Tax Svc
12.2023 - 12.2024
Office Assistant
Apperson Crump
11.2021 - 12.2023
Associate of Applied Science - Paralegal Studies
ITT Technical Institute
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