C'Aniye Jones
Nashville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Strategic Account Manager
Corpay
05.2023 - Current
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Drove process improvements across multiple teams to streamline workflows related to servicing our strategic partners.
- Trained, mentored and motivated staff to instill desire for superior performance.
Account Manager II
Corpay
08.2022 - 05.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with the brand.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Collaborated with the sales team to identify potential upsell opportunities and expand client base.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
Operation Trainer
divvyDOSE
04.2021 - 05.2022
- Designed and delivered web-based, self-directed learning materials.
- Developed and implemented a successful onboarding program.
- Trained and mentored 10+ new personnel hired to fulfill various roles.
- Designed customized training materials tailored to various learning styles, ensuring effective knowledge transfer across diverse employee groups.
Pharmacy Support Specialist Customer Script Integration
divvyDOSE
04.2021 - 11.2021
- Collaborated with pharmacists to ensure accurate medication dispensing, reducing potential errors and improving patient safety.
- Communicated instructions to patients or caregivers about the proper use and storage of drugs.
- Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.
- Improved staff performance through ongoing training initiatives, fostering a team-oriented work environment that emphasized continuous improvement.
Education
High School Diploma -
Rock Island High School
06.2012
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Issue Resolution
- Upselling and cross selling
- Teamwork and collaboration
Websites
Partnership Pioneer Award
Great performance and building an exceptional rapport with internal and external customers.
Timeline
Strategic Account Manager
Corpay
05.2023 - Current
Account Manager II
Corpay
08.2022 - 05.2023
Operation Trainer
divvyDOSE
04.2021 - 05.2022
Pharmacy Support Specialist Customer Script Integration
divvyDOSE
04.2021 - 11.2021
High School Diploma -
Rock Island High School
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