Cara Campbell
Erwin
Summary
Dynamic professional with a proven track record in customer service excellence at Citibank and effective inventory management at Cara Campbell's Cleaning Service. Skilled in payment processing and active listening, I consistently foster strong client relationships, driving repeat business and enhancing satisfaction through tailored solutions and attention to detail.
Overview
11
11
years of professional experience
Work History
Professional House Cleaner
Cara Campbell's Cleaning Service
10.2022 - Current
- Performed thorough cleaning tasks, ensuring high standards of hygiene and organization.
- Utilized eco-friendly cleaning products to enhance client satisfaction and promote sustainability.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Maintained inventory of cleaning supplies, ensuring timely replenishment for uninterrupted service.
- Implemented efficient cleaning schedules, optimizing time management during each client visit.
- Received positive feedback from clients for exceptional attention to detail and reliability.
- Developed strong rapport with clients, fostering trust and encouraging repeat business.
Collections Agent
Citibank
06.2020 - 10.2022
- Managed customer accounts to resolve outstanding balances and improve payment compliance.
- Facilitated communication with clients to negotiate repayment plans and settlements effectively.
- Utilized collections software to track account status and document interactions efficiently.
- Analyzed account histories to identify patterns and implement targeted collection strategies.
- Collaborated with cross-functional teams to enhance customer service and retention efforts.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Sales Agent
CenturyLink
04.2015 - 05.2019
- Developed strong knowledge of CenturyLink products and services to effectively address customer needs.
- Delivered exceptional customer service through active listening and problem-solving skills.
- Utilized CRM software to manage customer accounts and track sales interactions efficiently.
- Collaborated with team members to achieve monthly sales targets through effective communication.
- Adapted quickly to new product launches and changes in policies, enhancing overall service delivery.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Education
High School Diploma -
Unicoi County High School
Erwin, TNSkills
- Inventory management
- Customer service excellence
- Payment processing
- Account management
- Customer service
- Time management
Timeline
Professional House Cleaner
Cara Campbell's Cleaning Service
10.2022 - Current
Collections Agent
Citibank
06.2020 - 10.2022
Sales Agent
CenturyLink
04.2015 - 05.2019
High School Diploma -
Unicoi County High School