Carisa Morgan
Dayton
Summary
Customer Service Representative with extensive experience in resolving customer issues through knowledgeable and friendly service. Demonstrated ability to remain calm under pressure, effectively diffusing tense situations while assisting customers with product selection, ordering, billing, returns, exchanges, and technical support. Developed positive relationships with customers, achieving high satisfaction ratings and fostering loyalty through consistent engagement and support. Proven track record in training staff and implementing initiatives that enhance customer satisfaction and team productivity.
Overview
19
19
years of professional experience
1997
1997
years of post-secondary education
Work History
Customer Service Representative
DIRECTV
Kingsport
06.2022 - 12.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions holding 100% VOC.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- For me, there is true pleasure working in the customer service field
Area Manager
Tri Cities Restaurant Group
Rogersville
09.2006 - 02.2019
- Developed and implemented training programs for staff, fostering a culture of excellence and promoting career advancement opportunities.
- Conducted comprehensive performance evaluations, utilizing feedback to drive staff development and improve overall team productivity.
- Spearheaded initiatives to improve customer satisfaction, resulting in positive feedback and increased repeat business in all managed locations.
- Supervised employees, ensuring optimal productivity.
- Coached Store Managers on developing effective sales strategiesand building customer loyalty.
Education
Rhea County High School
Evensville, TNSkills
- Customer support
- Sales
- Dispatching
- Human resources
- Payroll
- Profit & loss
- Marketing
- Microsoft Word
- Management
- Team Management
- Retail Sales
Timeline
Customer Service Representative
DIRECTV
06.2022 - 12.2025
Area Manager
Tri Cities Restaurant Group
09.2006 - 02.2019
Rhea County High School