Carla Head
Cedar Hill
Summary
Results-oriented Data Analyst with extensive leadership experience across various industries. Skilled in driving tasks to successful completion and dedicated to fostering collaboration with dynamic teams to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Data Analyst III
Parallon
Nashville
01.2019 - Current
- Demonstrated excellent communication skills and commitment to complete tasks.
- Assigned tasks to DACs and offered immediate feedback to stakeholders.
- Maintained accuracy by managing and verifying information in CareLink.
- Collaborated with CRM team to manage all data.
- Lead instructional activities to improve workforce competencies.
- Facilitated onboarding processes for new facilities through system setup guidance.
- Evaluated and categorized incoming Service Central tickets for proper departmental routing.
- Address and resolve escalated tickets for stakeholders.
- Identifies and documents process improvement opportunities according to SOP guidelines.
Marketing Call Center Supervisor
HCA Healthcare Inc.
Madison
01.2015 - 01.2025
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Investigated difficult or complex inquiries from customers.
- Supervised new employees to promote overall team productivity and consistent service.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Updated customer accounts, addresses and contact information within call management databases.
- Collaborated with other departments to develop solutions for customer needs.
- Ensured compliance with company policies and regulatory requirements within the call center.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Greenbrier High School
Greenbrier06-1999
Skills
- Team collaboration
- Data cleaning
- Problem solving
- Time management
- Database management
- Customer relationship management
- Process improvement
- Technical documentation
- Effective communication
- Employee training
- Verbal and written communication
- Task delegation
Timeline
Data Analyst III
Parallon
01.2019 - Current
Marketing Call Center Supervisor
HCA Healthcare Inc.
01.2015 - 01.2025
High School Diploma -
Greenbrier High School
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