Carla Pryor
Memphis
Overview
8
8
years of professional experience
Work History
Contact Representative
Internal Revenue Service
10.2022 - Current
- Respond to a variety of personal or telephone inquiries, providing information to help taxpayers understand their obligations and navigate the tax system.
- Explain or assist in preparing forms and documents needed to meet reporting requirements or support claims for benefits
- Offer clear and concise information about tax laws, procedures, and processes
- Help taxpayers understand and utilize available payment options for taxes
- Explain complex tax or benefit schemes to taxpayers with varying levels of financial experience
- Provide prompt and efficient customer service, resolving issues or directing taxpayers to the appropriate resources
- Handle incoming and outgoing mailings related to tax inquiries and correspondence
- Provide resolution, follow-up, or appropriate redirection of internal and external customer issues
- Know how to research the IRS's Internal Revenue Manual (IRM) and understand Transaction Codes to effectively assist taxpayers
Medical Records Clerk
Mark Luttrell Transition Center
09.2020 - 10.2022
- Keep medical files current
- Schedule appointments electronically
- File Medical records in terminal digit order
Reception Tech
CSL Plasma
01.2020 - 07.2020
- Assist donors with information for donating plasma
- Check donor vital signs including weight, blood pressure, hematocrit, and protein via finger stick
- Update records in electronic medical record system
- Prep area with necessary utensils for all donations
- Ensure all cleaning stations are updated with proper forms and items for donations and well checks
Receptionist
Nike Inc
02.2018 - 12.2019
- Cashier
- Stocker
- Enroll customers in Nike Plus
- Peer Coaching
Consumer Advocate
Advanced Services Incorporated
01.2017 - 08.2018
- Set schedules and coordinate services that are provided by General Electric
- Monitor and maintain consumer records by reviewing case notes; logging events and progress
- Update job knowledge by participating in educational opportunities
- Develop, monitor, and evaluate plans and progress of a consumer
- Handle case assignments, review case progress and determine case closure
- Help patients make informed decisions by acting as their advocate regarding their warranty status and service options
- Interact with patients to keep track of their progress and to ensure satisfaction
- Adhere to professional standards as outlined by protocols, rules and regulations
- Assess, plan, facilitate, coordinate, evaluate, and be an advocate with options that meet an individuals and families needs
Education
Associate - Radiology
Anthem Career College
Memphis, TNSkills
- Medical Records
- Computer Skills
- EMR Systems
- Medical Terminology
- Transcription
- Phlebotomy
- Computer Operation
- Clerical Experience
- Venipuncture
- Laboratory Experience
- HIPAA
- Medical Scheduling
- Hospital Experience
- Medical Imaging
- Vital Signs
- Medical Office Experience
- Patient Care
- Experience Administering Injections
- Triage
- Office Management
Timeline
Contact Representative
Internal Revenue Service
10.2022 - Current
Medical Records Clerk
Mark Luttrell Transition Center
09.2020 - 10.2022
Reception Tech
CSL Plasma
01.2020 - 07.2020
Receptionist
Nike Inc
02.2018 - 12.2019
Consumer Advocate
Advanced Services Incorporated
01.2017 - 08.2018
Associate - Radiology
Anthem Career College
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