Carlene Auker
Knoxville
Summary
Accomplished Professional adept at effective multi-tasking and achieving outstanding results in high-pressure environments. Proven experience in both private and public sector.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Appalachian Insulation Supply
Knoxville
05.2012 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Answer customers' questions about products, prices, availability, or credit terms.
- Maintain customer records, using automated systems.
- Complete expense reports, sales reports, or other paperwork.
- Complete product and development training as required.
- Stock or distribute resources, such as samples or promotional or educational materials.
Sales Associate
Smokey Mountain Harley-Davidson
Maryville
04.2012 - 04.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Clean tables or counters after patrons have finished dining.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Inform customers of daily specials.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
- Garnish and decorate dishes in preparation for serving.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
- Serve ice water, coffee, rolls, or butter to patrons.
- Fill beverage or ice dispensers.
- Stock cabinets or serving areas with condiments and refill condiment containers.
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
- Clean food preparation areas, cooking surfaces, and utensils.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Take food and drink orders and receive payment from customers.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Wash, cut, and prepare foods designated for cooking.
- Serve orders to customers at windows, counters, or tables.
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
- Order and take delivery of supplies.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Process merchandise returns and exchanges.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Compute and record totals of transactions.
- Count money and audit money drawers.
Nail Tech/ Receptionist
Fusion Salon
Eluizabethtown
09.2005 - 11.2008
- Operate cash registers to receive payments from patrons.
- Clean, shape, and polish fingernails and toenails, using files and nail polish.
- Apply artificial fingernails.
- Clean and sanitize tools and work environment.
- Schedule client appointments and accept payments.
- Cleanse clients' skin with water, creams, or lotions.
- Remove previously applied nail polish, using liquid remover and swabs.
- Clean customers' nails in soapy water, using swabs, files, and orange sticks.
Owner/Manager
Salunga Village Restaurant
Salunga
08.1993 - 04.2005
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
- Keep records and accounts.
- Substitute for or assist other cooks during emergencies or rush periods.
- Coordinate and supervise work of kitchen staff.
Education
Nail Tech -
Lancaster School of Cosmetology
Lancaster, PA03.2002
Medical Secretary -
Consalidated School of Business
Lancaster, PA11.1992
High School Diploma -
Elizabethtown High School
Elizabethtown, PA06-1991
Skills
- Service Orientation
- Judgment and Decision Making
- Customer and Personal Service
- Time Management
- Active Learning
- Instructing
- Inventory management
- Customer service
- Order processing
- Effective communication
- Time management
- Attention to detail
- [Software] CRM system proficiency
- Microsoft outlook
- Active listening
- Courteous demeanor
- Account management
- Decision-making
- Microsoft office expertise
- Key holder experience
- Credit card payment processing
- Verbal and written communication
Additional Information
Victory Baptist Church- Work in Nursery and AWANA kids program.
Timeline
Customer Service Representative
Appalachian Insulation Supply
05.2012 - Current
Sales Associate
Smokey Mountain Harley-Davidson
04.2012 - 04.2013
Nail Tech/ Receptionist
Fusion Salon
09.2005 - 11.2008
Owner/Manager
Salunga Village Restaurant
08.1993 - 04.2005
Nail Tech -
Lancaster School of Cosmetology
Medical Secretary -
Consalidated School of Business
High School Diploma -
Elizabethtown High School