Carlos Alvarez
Cordova
Summary
Experienced IT professional currently working as a Test Operator at Hyve Solutions. Known for strong teamwork, attention to detail, and the ability to perform well under pressure. Passionate about technology and committed to delivering high-quality results.
Overview
8
8
years of professional experience
Work History
Tech Operator
Hyve Solutions
Olive Branch
05.2025 - Current
- Experience working at Bonepile, facing all types of failures and looking for possible solutions to get the product out on time for the customer.
- Collaborated with team members to troubleshoot technical issues effectively.
- Working under pressure and hand in hand with each teammate to reach the goal
- Implemented safety protocols to enhance workplace safety standards.
- Trained junior technicians on standard operating procedures and best practices.
- Managed quality control and maintained high level of customer satisfaction.
- Experience on Bruno 1, Bruno 5 servers, hoppers, and others.
IT TECHNICIAN
S.M.A.R.T Solutions
Miami
01.2021 - 11.2024
- Supported other departments with their IT needs by providing advice or assistance when necessary
- Provided technical support to end users regarding installation of hardware and software components
- Resolved user account problems within Active Directory environment
- Troubleshot and configured personal computer hardware, software applications and peripherals
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software
- Inspected equipment and read order sheets to prepare for delivery to users
- Maintained proper security levels and access rights for software and end-user PCs
- Assisted in developing processes for deploying new computers and applications to end users
- Configured remote access solutions such as VPNs and Remote Desktop Protocols
- Troubleshot technical issues with printers, networks, operating systems, and applications
- Entered commands and observed system functioning to verify correct operations and detect errors
- Regarded computer software and hardware operation resolved problems
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications
- Monitored network performance to ensure optimal efficiency
- Assisted users with connecting fax machines, printers and other output devices to the company network and internet
- Created documentation to assist with further analysis of technical issues
- Created detailed documentation of all IT procedures used in the organization
- Tracked service requests through helpdesk ticketing system to monitor progress
- Collaborated with team members on complex technical projects
- Read trade magazines and technical manuals and attended conferences and seminars to maintain knowledge of hardware and software
- Provided guidance in setting up secure wireless connections for home networks
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue
- Conferred with staff, users, and management to establish requirements for new systems or modifications
- Hired, supervised and directed workers engaged in special project work, problem-solving, monitoring and installation of data communication equipment and software
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
MEDIA SPECIALIST
Baptist Convention
01.2018 - 12.2021
- Created detailed presentations summarizing key findings from quantitative research studies
- Demonstrated expertise in video editing, audio engineering, and graphic design to create multimedia materials
- Adapted quickly to changing technologies used in media production settings
- Collaborated with cross-functional teams to ensure successful execution of projects in a timely manner
- Measured effectiveness of marketing, advertising, and communications programs and strategies
- Assessed customer and employee satisfaction
- Conducted qualitative interviews with customers in order to gain a deeper understanding of their needs and preferences
- Efficiently managed time while multitasking between competing assignments
- Leveraged excellent communication skills to collaborate effectively with colleagues from diverse backgrounds
- Worked with coworkers to complete tasks
- Focused on learning new skills and staying updated with industry changes
Skills
- Technical support
- Hardware installation
- IT documentation
- Desktop technical support
- Remote support
- Network troubleshooting
- Network maintenance
- Wireless networking
- Software configuration
- Software updating
- Troubleshooting and Diagnostics
- Team collaboration
- Problem solving
- Diagnostic testing
- work under pressure
- multitasking
Languages
- Spanish, Native
- English, Advanced
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Tech Operator
Hyve Solutions
05.2025 - Current
IT TECHNICIAN
S.M.A.R.T Solutions
01.2021 - 11.2024
MEDIA SPECIALIST
Baptist Convention
01.2018 - 12.2021
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