Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Banks

Memphis

Summary

Friendly and approachable, with knack for solving customer concerns efficiently and professionally. Familiar with communication techniques and problem-solving skills essential for delivering exceptional customer service. Committed to creating positive customer experiences and fostering long-term relationships. Developed strong communication and problem-solving skills within fast-paced, customer-oriented environment, looking to transition into new field. Equipped with ability to handle challenging situations and deliver solutions that enhance customer satisfaction. Seeking to leverage these transferable skills in new role to contribute value and achieve impactful results.

Overview

7
7
years of professional experience

Work History

Customer Service Advisor

Concentrix
01.2022 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.

Handler

FedEx
08.2017 - 05.2020
  • Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
  • Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.

Education

Westwood High School
Memphis, TN
05.2016

Skills

  • Call center experience
  • Customer relations
  • Call center operations
  • KPI monitoring
  • Patient Understanding, empathy with customers

Timeline

Customer Service Advisor

Concentrix
01.2022 - Current

Handler

FedEx
08.2017 - 05.2020

Westwood High School
Carlos Banks