Carlos Ramirez
Antioch
Summary
Dynamic professional with extensive experience as a Janitorial Supervisor at The Budd Group, excelling in team management and safety compliance. Proven track record in training staff and enhancing operational efficiency, ensuring high standards of cleanliness and customer satisfaction. Skilled in conflict resolution and analytical thinking, driving continuous improvement in service delivery.
Overview
6
6
years of professional experience
Work History
Janitorial Supervisor
The Budd Group
Nashville
07.2025 - Current
- Supervised cleaning staff to maintain high standards of facility cleanliness.
- Scheduled and coordinated daily janitorial tasks for efficient workflow.
- Trained new employees on cleaning protocols and safety procedures.
- Inspected facilities for cleanliness and compliance with company standards.
- Managed inventory of cleaning supplies and equipment for operational readiness.
- Implemented safety measures to ensure a secure working environment for staff.
- Assisted in developing cleaning schedules tailored to client requirements.
- Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
Expert guest service
Courtyard airport by marriott
Nashville
01.2024 - Current
- Barista, bartender, customer service, cash handling and sales system, inventory review and product request, create good customer relationships
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Banquet Supervisor
Xclusive Staffing
Nashville
01.2025 - 09.2025
- Supervised banquet staff during events to ensure smooth operations.
- Coordinated set-up and breakdown of banquet facilities and equipment.
- Trained new employees on service standards and operational procedures.
- Communicated with clients to confirm event details and requirements.
- Implemented quality control measures for food and beverage service.
- Resolved guest inquiries and concerns promptly during events.
Operation manager
River big hotel
Mérida
02.2020 - 07.2022
- Review, payment and monitoring of invoices, in charge of 10 people and supervise all processes in order, inventory, review of stock and purchases, treatment and interaction with both customers and suppliers, review of rooms and property in general
- Oversaw daily hotel operations to ensure smooth service delivery.
- Managed staff schedules to optimize workforce efficiency.
- Implemented operational policies to enhance guest satisfaction.
- Coordinated with departments to streamline communication and workflow.
- Trained team members on service standards and procedures.
- Conducted regular inspections to uphold cleanliness and safety standards.
- Resolved guest complaints promptly to ensure positive experiences.
Education
Bachelor of science - hospitality travel and tourism
Universidad de Los Andes
Mérida, Venezuela06.2022
Skills
- Microsoft Word
- Microsoft Excel
- Safety compliance
- Team supervision
- Customer relationship management
- Employee training
- Conflict resolution
- Janitorial process improvement
- Team management
- Multitasking capacity
- Analytical thinking
Languages
Native, Advanced
Languages
English
Professional
Spanish
Full Professional
Timeline
Janitorial Supervisor
The Budd Group
07.2025 - Current
Banquet Supervisor
Xclusive Staffing
01.2025 - 09.2025
Expert guest service
Courtyard airport by marriott
01.2024 - Current
Operation manager
River big hotel
02.2020 - 07.2022
Bachelor of science - hospitality travel and tourism
Universidad de Los Andes