Carly Carmichael
Hixson
Summary
Experienced Board-certified Pharmacy Technician skilled in medication dispensing and regulatory compliance. Demonstrated expertise in drug inventory control and fostering strong relationships with patients and customers. Focused on delivering exceptional service and ensuring adherence to industry standards.
Overview
5
5
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens Boots Alliance
Chattanooga
07.2023 - Current
- Delivered exceptional customer service by addressing patient inquiries and concerns with empathy.
- Prepared prescriptions following strict protocols, ensuring accurate medication dispensing.
- Operated pharmacy software for efficient prescription processing and record management.
- Coordinated with healthcare providers to clarify prescription orders and enhance patient safety.
- Trained new team members on pharmacy procedures and customer service excellence.
- Monitored prescription refill requests, maintaining consistent communication with patients.
- Maintained cleanliness of work environment and adhered to workplace safety guidelines.
- Processed incoming drug inventories, verified accuracy, and logged items appropriately.
Server
Aubrey's Restaurant
Hixson
07.2022 - 07.2023
- Ensured prompt delivery of food and beverages while maintaining order accuracy.
- Handled customer inquiries and complaints professionally, enhancing satisfaction.
- Maintained a clean, organized dining area throughout shifts.
- Operated POS terminals efficiently for accurate payment processing.
- Educated guests on menu options, providing tailored recommendations.
- Executed opening and closing duties, including restocking supplies.
- Trained new team members in service protocols and menu knowledge.
- Promoted daily specials and upsold items to increase revenue.
Short Order Cook
Sweet Melissa's Billiards
Hixson
09.2021 - 07.2022
- Prepared and cooked menu items following restaurant standards to ensure high-quality meals.
- Maintained cleanliness and organization of kitchen workstations to promote efficiency.
- Collaborated with team members to enhance food service efficiency during peak hours.
- Monitored inventory levels and restocked supplies to avoid shortages.
- Operated kitchen equipment safely, including grills, fryers, and ovens, adhering to safety protocols.
- Adapted quickly to changing menu specials and customer requests for optimal service.
- Followed health regulations and proper food handling methods to achieve high inspection scores.
- Sanitized workstation before and after shifts to prevent contamination.
Kitchen Manager
Rob's Restaurant and Lounge
Red Bank
06.2020 - 09.2021
- Implemented improvements in food preparation and service processes for greater efficiency.
- Prepared and cooked menu items according to established restaurant standards.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Collaborated effectively with team members to ensure seamless food service delivery.
- Managed inventory control, ensuring adequate stock levels of ingredients through regular ordering.
- Trained new staff on essential food safety protocols and kitchen procedures.
- Developed menus integrating seasonal ingredients for enhanced culinary offerings.
- Coordinated vendor relationships to secure top-quality ingredients for all menu items.
Education
High School Diploma -
Neshoba Central
Philadelphia, MS05-2010
Skills
- Prescription processing and medication dispensing
- Pharmacy software proficiency
- Inventory management
- Patient communication and relationship management
- Team collaboration
- Attention to detail
- Effective communication
- Conflict resolution
Timeline
Certified Pharmacy Technician
Walgreens Boots Alliance
07.2023 - Current
Server
Aubrey's Restaurant
07.2022 - 07.2023
Short Order Cook
Sweet Melissa's Billiards
09.2021 - 07.2022
Kitchen Manager
Rob's Restaurant and Lounge
06.2020 - 09.2021
High School Diploma -
Neshoba Central