Carmelle Nozime
Madison
Summary
Dynamic customer service professional with a proven track record at Amazon, enhancing customer satisfaction through optimized communication protocols. Recognized for exceptional problem-solving and teamwork skills, I consistently resolve issues efficiently, driving repeat business and elevating service standards. Committed to delivering outstanding experiences while maintaining a calm demeanor under pressure.
Overview
3
3
years of professional experience
Work History
Watertiece
Amazon
11.2024 - 06.2025
- Elevated customer satisfaction by optimizing customer service communication protocols.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Increased repeat business through excellent customer service and communication skills.
- Provided exceptional customer service for ideal experiences.
Printer
Surf-Style
06.2022 - 10.2024
- Improved customer service ratings by addressing concerns promptly and professionally.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Increased customer service success rates by quickly resolving issues.
- Developed strategic plans and increased production, productivity and customer service.
- Provided excellent customer service, addressing inquiries and resolving technical issues efficiently.
Customer Service
Family Cusine
12.2021 - 05.2022
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Greeted customers at counter and provided excellent customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Education
High School Diploma -
North Miami Beach Senior High School
Miami, FL06.2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
- Organizational skills
- Active listening
Languages
French
Full Professional
English
Full Professional
Creole
Full Professional
Timeline
Watertiece
Amazon
11.2024 - 06.2025
Printer
Surf-Style
06.2022 - 10.2024
Customer Service
Family Cusine
12.2021 - 05.2022
High School Diploma -
North Miami Beach Senior High School