Carmen Coulter
Germantown,TN
Summary
Diligent mentor with proven track record in leading instructional teams and fostering engaging learning environment. Successfully guided curriculum development and implemented innovative teaching methodologies that enhanced student outcomes. Demonstrated ability in mentoring instructors and utilizing effective communication skills to achieve collaborative objectives.
Overview
11
11
years of professional experience
Work History
Lead Instructor
University of Memphis Institute on Disability
05.2025 - Current
- Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
- Incorporated real-world examples into lessons, connecting abstract concepts to students'' everyday lives.
- Participated in professional development workshops to stay current on educational trends and best practices, applying new knowledge to enhance teaching methods.
- Reviewed class and student records for all four semesters to identify improvement opportunities.
Job Placement Coordinator
University of Memphis Institute On Disability
11.2023 - Current
- Achieved higher retention rates among placed candidates by monitoring progress post-placement and offering additional assistance as needed.
- Improved client satisfaction by providing ongoing support and follow-up services after successful placements.
- Provided personalized coaching to job seekers, helping them improve their interview skills and overall employability.
- Coordinated career fairs, resulting in increased networking opportunities for job seekers and employers.
Bartender
FedExForum
10.2017 - Current
- POS Operation
- Guest Management
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Customer Relations
Hospitality Worker
Arcade Restaurant
11.2019 - 11.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Identified and resolved customer complaints concerning food or lodging.
Server
The Silver Caboose Restaurant
03.2016 - 11.2019
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Took customer orders and capitalized on opportunities to sell special beverage and food options
Bartender
Southland Gaming And Racing
07.2016 - 10.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Table Games Dealer
Gold Strike Casino Resort Tunica Ms
07.2014 - 07.2016
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Education
Master of Arts - Social Work
University of Memphis
Memphis, TN08-2026
Bachelor of Arts - Social Work, Cumulative GPA 3.5
University of Memphis
Memphis, TN12-2023
Some College (No Degree) -
Southwest Tennessee Community College
Memphis, TNSome College (No Degree) -
Northwest Mississippi Community College
Southaven, MSSkills
- Teamwork and Collaboration
- Leadership qualities
- Career counseling
- Reliability
- Work Prioritization
- Microsoft Word
- Handling Complaints and Inquiries
- Flexible Work Schedule
- Community Service
- Mentoring abilities
- Student engagement
- Lesson planning
Languages
American Sign Language
Limited Working
Timeline
Lead Instructor
University of Memphis Institute on Disability
05.2025 - Current
Job Placement Coordinator
University of Memphis Institute On Disability
11.2023 - Current
Hospitality Worker
Arcade Restaurant
11.2019 - 11.2023
Bartender
FedExForum
10.2017 - Current
Bartender
Southland Gaming And Racing
07.2016 - 10.2017
Server
The Silver Caboose Restaurant
03.2016 - 11.2019
Table Games Dealer
Gold Strike Casino Resort Tunica Ms
07.2014 - 07.2016
Master of Arts - Social Work
University of Memphis
Bachelor of Arts - Social Work, Cumulative GPA 3.5
University of Memphis
Some College (No Degree) -
Southwest Tennessee Community College
Some College (No Degree) -
Northwest Mississippi Community College
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