Carmen Hayes
Murfreesboro
Summary
Dynamic and detail-oriented professional with extensive experience at Chilis Bar & Grill, excelling in customer service and order accuracy. Proven ability to enhance guest satisfaction through strong multitasking and effective complaint resolution. Skilled in food presentation and upselling, consistently delivering exceptional dining experiences in fast-paced environments.
Overview
1
1
year of professional experience
Work History
To-Go Specialist
Chilis Bar & Grill
Murfreesboro, TN
03.2025 - Current
- Processed to-go orders accurately, ensuring timely preparation and delivery.
- Collaborated with kitchen staff to maintain order quality and presentation standards.
- Assisted guests with menu selections, enhancing overall dining experience through product knowledge.
- Managed inventory levels of to-go supplies, optimizing stock for peak service times.
Server Assistant
Chilis Bar & Grill
Murfreesboro, TN
03.2025 - Current
- Supported servers by delivering food and beverages promptly to enhance guest satisfaction.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely service delivery.
- Monitored inventory levels and restocked supplies as needed to support operational efficiency.
- Engaged with guests to address inquiries, providing exceptional customer service during busy shifts.
Bartender
Chilis Bar & Grill
Murfreesboro, TN
03.2025 - Current
- Prepared and served beverages while ensuring compliance with health and safety regulations.
- Assisted customers by providing recommendations and addressing inquiries to enhance their dining experience.
- Maintained cleanliness and organization of bar area, optimizing workflow efficiency during peak hours.
- Collaborated with kitchen staff to coordinate timely service, improving overall customer satisfaction ratings.
- Served high customer volumes during special events, nights, and weekends.
Server
Chilis Bar & Grill
Murfreesboro, TN
03.2025 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Processed orders efficiently using point-of-sale systems to minimize wait times.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Assisted in training new servers on menu items and service protocols.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Adapted quickly to fast-paced environments during peak hours while maintaining quality service.
- Resolved customer complaints effectively, ensuring positive dining experiences and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Blackman High School
Murfreesboro, TNSkills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner
- Flexibility
- Goal oriented
- Complaint resolution
- Food presentation
- Order accuracy
- Cleanliness
- Detail-oriented
- Food handling
- Food preparation
- Upselling
Timeline
To-Go Specialist
Chilis Bar & Grill
03.2025 - Current
Server Assistant
Chilis Bar & Grill
03.2025 - Current
Bartender
Chilis Bar & Grill
03.2025 - Current
Server
Chilis Bar & Grill
03.2025 - Current
High School Diploma -
Blackman High School