Carmen Henderson
Memphis
Summary
Experienced and dedicated office management and customer service professional with a comprehensive background in coordinating HR activities. Possessing a strong foundation in employee relations, Microsoft office skills, and administrative functions. Proven ability to foster positive working relationships, deliver effective solutions, and leveraging exceptional communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Patient Access Service Representative
Memphis Health Center
11.2021 - Current
- Greets patients and answers telephone in a courteous and professional manner, address questions and direct calls.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Schedules appointments, prepares medical charts, and maintains smooth patient flow throughout the clinic. Accurately classify and schedule patient appointments.
- Answer phones and direct calls to the proper personnel.
- Ensure accurate demographic information is entered into practice software.
- Process and prepare credit card transactions for reconciliation.
- Ensure accurate and timely filing of all patients related paperwork.
- Make photocopies, scan documents, and perform other clerical functions.
- Perform daily financial reports.
Student Circulation Specialist
University Of Tennessee At Chattanooga
01.2017 - 11.2019
- Utilize knowledge and scholarly databases to locate necessary information for patrons.
- Conduct hourly inventory control throughout the whole building.
- Provide excellent service and attention to our patrons.
- Assist patrons with the usage of copy machines to copy, scan, fax, etc.
Internship Student
Two Steps Ahead Leaning Academy
01.2023 - 09.2023
- · Assist and participate in all programs that were administered by the academy.
- · Plan and schedule for yearly assessments that are required for the best interests of the students.
- · Manage all files of the employees and students and maintain a sense of confidentiality for records.
- · Prepare and process payments received from clients.
- · Mentor our young students and provide them with support when needed.
- · Scan and import documents into their appropriate practice software.
- · Assist with hiring process, reference checking, and onboarding process.
- · Schedule and assist with interview processes with the owner and manager.
Education
MBA - Human Resource Management
Grand Canyon University
Phoenix, AZ09.2023
Bachelor of Science - Business Management
The University of Tennessee - Chattanooga
Chattanooga, TN11.2019
Skills
- Customer Service
- Flexible Schedule
- EMR Updating
- HIPAA Compliance
- Time Management
- Problem-Solving
- Money Handling
- Onboarding
- Advancement in Microsoft Skills
- Interpersonal Skills
- Patient Confidentiality
Affiliations
- Inducted in the Zeta Kappa chapter of Alpha Kappa Alpha Sorority, Inc.in 2018
Timeline
Internship Student
Two Steps Ahead Leaning Academy
01.2023 - 09.2023
Patient Access Service Representative
Memphis Health Center
11.2021 - Current
Student Circulation Specialist
University Of Tennessee At Chattanooga
01.2017 - 11.2019
MBA - Human Resource Management
Grand Canyon University
Bachelor of Science - Business Management
The University of Tennessee - Chattanooga
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