Danny E. White Jr.
Kingsport
Overview
43
43
years of professional experience
1
1
Certification
Work History
LCM Operations Manager
AT&T, State of TN
10.2008 - Current
- Operation Manger for the State of Tennessee NetTN account managed by AT&T.
- Support Strategic Technical Solutions (STS) which is approximately 90% of the contract.
- Escalation Manager for all partners, STS, STS HD,LLG, TBR, K12. fiber cuts, circuit outages, provisioning issues.
- Weekly customer meeting to discuss any issues or open action items
- On call 24x7 to support the network and report major outages
- Point of contact with GSCC & Wipro
- Assist in weekly Service and SLA Reports
- Business Center Administrator (BC) for the employes and clients, added applications such as e-Maintenance, BD Map, Client Request, Manage Your Network Security, e-Bill and ANIRA, Add TACAC’s for users
- Provided training for each BC application STS HD and other STS customers
- Set up and manage Vitalnet, a bandwith application for customers and peers.
- Support all partners within NetTN contract- STS, STS HD, LLG- Local Government & Libraries, TBR- Universities & Colleges, TDOT- Tenn Department of Transportation Digital signs and Unmanaged customers.
- Support Tennessee Emergency Management Agency (TEMA) support, involved in Helena, on site at the disaster building for 2 weeks in Nashville.
LCM Global Operations Manager
AT&T, Lexmark INC.
06.2006 - 10.2008
- AT&T Global Operations Manager for Lexmark International Inc.
- Managed four regions for Lexmark, North America, South America, Asia Pacific and Europe.
- Customer Interface:
- 1st point of contact for escalation
- Daily meeting with the customer on any AT&T issues, meet with Lexmark CIO and VP of Information System Dept., on major troubles and projects.
- Attended every Sev1 outage bridge, assist with resolution with the 3rd part vendors. Updated Lexmark upper management.
- Project Management:
- Manage and oversee 50 to 60 ongoing projects globally.
- These projects were very in size, from adding fiber within buildings to turning up 200-300 Cisco VOIP phones. Setting up and or moving Lexmark offices.
- SLA:
- Review all tickets and measurements and make sure they are in line with Service Level Agreements.
Area Mgr-Tech Support
SBC Long Distance
03.2001 - 06.2006
- Manage SBCLD Enhance Calling Card Platform, with a team of nine employees within Tech Support, System Admin and Oracle Database Administration, Enhanced Calling Card Platform revenue was 7-9 million per month.
- Tech Support- provide day-to-day operation of the calling card platform to include software and hardware upgrades, working with several internal departments (Planning and Engineering, NMC, CTM), to assure a successful platform.
- System Administrator – Support 84 HP servers that support the production platform and 16 HP servers that support the Lab platform, to include daily maintenance, backups hardware and software upgrades.
- Oracle Database Administrator- Support the Oracle database that is used to support the Production and Lab platform, to include software release and database tuning.
- Worked with external vendors and contracting firms for equipment and Personnel support.
- Tier II support for the Call Center and the NOC.
Sr. Manager
TeleHub Communications Corp. ( Two Companies in One)
09.1998 - 02.2001
- Manage three departments, to include three managers and twenty-six people. Overseeing Deployment, System Application and System Software Support.
- Deployment- insured that Terabridge Technologies VASP software was installed and working correctly. This VASP software works by using SS7 and ATM. Deployment is in charge of project management, site survey, working with venders of the SS7 and ATM equipment ( at this time VASP Software only works with the New Bridge ATM). Environmental and facility requirements.
- Software Applications- was a specialty group. Specialized in ATM, SS7 and TTC VASP. Second level support to first level support (CTAC). Supports internal departments such as Training, Documentation, Test Q&A, Sales and Marketing. Hold customer meeting’s concerning new release, outages, requirements, and evaluate how the VASP system is working.
- System Software Support- was made up of programmers, UNIX and Oracle personnel. Programmers’ function was to keep customers and trouble tickets away from developers. Any trouble ticket that needed a software patch was done by this group. All UNIX and Oracle in the company was done by the System Software Support group. This was done on SUN E450, E4500 E250, E4000, E6000, Ultra 5, Ultra 10. Supported all internal departments. that used a SUN Server.
Director of Engineering & Operations
TeleHub Network Services (TNS)
06.1997 - 09.1998
- Managed six departments to include six managers and forty-five employees. Overseeing day to day operations and engineering. Built the Network from the Ground up. When I start with TeleHub, We had eleven executives, and four workers. TeleHub’s VASP technology was not a proven concept. I was instrumental in making the VASP software work with legacy equipment.
- Operations- had three switching centers, New York, Chicago and LA. Each site had a multitude of equipment: DSC 600E, DSC STP, DSC CS11 (dacs) DSC CP4000 channel bank, Nortel OC48 (FOTS), Stratacom ATM, Cisco Routers, Telehub’s own technology. Supported the hardware, software and the databases.
- Network Control Center- inherited the NCC, manage to keep several key personnel from leaving the company by introducing a different style of management. Successfully running a 7 x 24 operation.
- Engineering- Designed and layout of various equipment at the three switching centers, to include cabling and configurations. Successfully building the switching centers from the ground up. Installed three Nortel OC48 that needed fiber ran through LA to have point to point. Telehub was the first company to place an SS7 call through ATM equipment.
- Database- grow, maintain and support the database’s that are housed in Most equipment is located at the switching centers.
- Network facilities- hardware installation and inventory tracking for the switching centers and the co-locates locations. Handled maintenance at all locations form power to ac to grounding to room build out.
- Co-locate- space for other communication companies within the switching centers, Responsible for maintaining inventory and management for the co-locate customers.
Service Mgr.
DSC Communication Corp.
09.1987 - 06.1997
- Worked as a on-site as a Service Mgr. for Telehub managing eight DSC personnel and over seeing three switching centers. Converse with the customer on a day to day basis. Assisted Telehub in many of their operation and engineering decisions. Developed, implemented and maintained policy and procedure manuals. Planned and coordinated swicth room hardware, software and maintenance activity. Manager DSC personnel, to include work schedules, vacation schedules, and various types of administrations
- Worked on-site as a Service Mgr. at Worldcom’s Corporate office. Worked with various departments: billing, database, traffic, IS development, operations and engineering to assure a smooth operation between DSC and Worldcom. Assisted with hardware and software at the test labs in Tulsa for Worldcom. Put in various switch software and hardware for other DSC customers.
- Worked on-site as a supervisor and then Service Mgr. for IBM. Put in five DSC Dex 400’s. Took IBM off of their satellite network and put in the land using fiber optics, improved quality by 80 %. Worked on various types of communications equipment from encryptors to CSU’s to DAC’s to fiber to switches. Supervised twelve switch tech that were located throughout IBM locations, including vacations, work schedules, on-call schedule, maintenance, software loads, hardware upgrades, training new techs. Became a trouble shooter for DSC, went to other DSC customers to work on troubles and installing software and hardware.
Sr. Site Tech
Telesphere Communications Corp.
06.1984 - 09.1987
- Worked as a tech and was promoted to Sr. Tech in three months. Over see day to day operations of the site. Turning-up ckt’s loading database, record keeping, all installation of hardware and software, trained new technicians and worked with various departments.
Tech
Tel-amco Inc.
06.1983 - 06.1984
- Worked as a Switch tech, worked on the Danray 1000 and DSC Dex 400. Basic duties: circuit turn-up, billing dumps, record keeping, backing up system software, traffic analysis.
Education
A.S. - Electronics Engineering
National Institute of Technology
Cross Lanes, West VirginiaSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Decision-making
- Operational efficiency
- Operations monitoring
- Planning and implementation
- Employee relations and conflict resolution
Certification
Several Certifications from AT&T.
Languages
English
Native or Bilingual
Timeline
LCM Operations Manager
AT&T, State of TN
10.2008 - Current
LCM Global Operations Manager
AT&T, Lexmark INC.
06.2006 - 10.2008
Area Mgr-Tech Support
SBC Long Distance
03.2001 - 06.2006
Sr. Manager
TeleHub Communications Corp. ( Two Companies in One)
09.1998 - 02.2001
Director of Engineering & Operations
TeleHub Network Services (TNS)
06.1997 - 09.1998
Service Mgr.
DSC Communication Corp.
09.1987 - 06.1997
Sr. Site Tech
Telesphere Communications Corp.
06.1984 - 09.1987
Tech
Tel-amco Inc.
06.1983 - 06.1984
A.S. - Electronics Engineering
National Institute of Technology