Carmon Rice-Taylor
Chattanooga
Summary
Detail-oriented and results-driven professional with extensive experience in production, customer support, and claims processing. Strong problem-solving abilities and a proven track record of collaboration across teams to improve processes, resolve issues, and ensure high-quality outcomes. Completed the VW Women in Motion Mentorship Program in 2024, where I gained leadership skills and enhanced my ability to lead teams in dynamic environments. Eager to bring my skills in quality control, troubleshooting, and cross-functional coordination to the Launch Team Member role, where I can contribute to the success of new model projects and daily production activities.
Overview
16
16
years of professional experience
Work History
Production Team Member
Volkswagen Group of America
Chattanooga, TN
04.2023 - Current
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Assemble vehicle components on the production line, ensuring all parts are installed correctly and meet quality standards.
- Perform quality control checks, inspect parts and vehicles, and reports any issues promptly to support smooth production flow.
- Follow standardized work instructions and maintain safety guidelines in a fast-paced environment.
- Collaborate with cross-functional teams, including R&D and Logistics, to support line readiness and model introductions.
Claims Representative
TTEC Health Care Soultions
Remote
05.2022 - 05.2023
- Processed healthcare claims for Blue Shield of California members, ensuring accuracy and compliance with organizational standards.
- Resolved complex issues with minimal supervision by utilizing job aids and collaborating with other departments when necessary.
- Maintained a high standard of performance by meeting and exceeding established performance metrics while working independently and as part of a team.
- Coordinated cross-functional resolutions for special processing assignments, addressing issues that required a collaborative approach.
Client Account Support Analyst
Accredo
Memphis, TN
10.2016 - 05.2022
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Provided high-quality customer support across multiple communication channels (phone, chat, email) and maintained accurate records for continuous process improvement.
- Worked with various departments to resolve complex client issues, offering solutions that aligned with customer needs while maintaining operational efficiency.
- Maintained and updated knowledge of compliance regulations and company policies to ensure accurate information was provided.
- Took the initiative to collaborate with teams for process improvements, driving better service delivery.
- Selected as a Subject Matter Expert (SME) to assist with new hire onboarding and training, ensuring new team members understood key processes and responsibilities.
Customer Support Specialist
All Around Plumbing
Memphis, TN
10.2014 - 10.2016
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed inbound customer calls and scheduled appointments to ensure timely service.
- Performed administrative tasks such as retrieving and forwarding emails, completing document scanning, and ensuring effective communication between customers and the team.
- Followed up with customers to ensure satisfaction with the work performed, contributing to a high leve of customer retention.
Material Handler
FedEx Express
Memphis, TN
04.2012 - 10.2014
- Transported inventory items to appropriate locations, ensuring safety and quality standards were upheld during transport and delivery.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Maintained up-to-date knowledge of safety procedures and package handling protocols.
Direct Care Worker
Hudspeth Regional Center
Whitfield, MS
11.2008 - 04.2012
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Cross-trained as an office assistant, providing support on rotating shifts and ensuring smooth office operations.
Education
High School Diploma -
Overton High School
Memphis, TNSkills
- Production & Process Improvement: Knowledge of line-side support, efficient multitasking and issue troubleshooting
- Quality Control & Reporting: Experience in adherence to safety protocols, fault finding, and taking corrective actions to maintain quality standards
- Cross-functional Collaboration: Ability to work with various departments to support product and process changes
- Problem Solving & Troubleshooting: Skilled in identifying and resolving recurring issues
- Leadership & Training: Leadership skills gained through mentorship programs and SME roles in new hire trainings
- Communication & Documentation: Strong verbal and written communication skills, with experience in preparing reports and participating in meetings
Accomplishments
Projects & Accomplishments
- Women in Motion Mentorship Program (2024) – Gained valuable leadership skills that enhanced my ability to lead teams, manage cross-departmental projects, and contribute to process improvements.
- Accredo (2018, 2020) – Selected as a Subject Matter Expert (SME) to assist in onboarding new hires, providing training and mentoring to improve team effectiveness.
- Accredo (2018) – Led a team to improve customer service training processes, contributing to better client interactions and internal workflows.
Timeline
Production Team Member
Volkswagen Group of America
04.2023 - Current
Claims Representative
TTEC Health Care Soultions
05.2022 - 05.2023
Client Account Support Analyst
Accredo
10.2016 - 05.2022
Customer Support Specialist
All Around Plumbing
10.2014 - 10.2016
Material Handler
FedEx Express
04.2012 - 10.2014
Direct Care Worker
Hudspeth Regional Center
11.2008 - 04.2012
High School Diploma -
Overton High School