Carol Frederick
Memphis,TN
Summary
Dynamic and engaging professional with a proven track record at Costco, excelling in product demonstrations and customer engagement. Skilled in fostering brand awareness and enhancing customer satisfaction through interactive presentations and exceptional customer service. A quick learner and reliable team player, adept at multitasking and problem-solving in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Product Demonstrator
Costco
01.2022 - 05.2025
- Demonstrated product features and benefits to customers, enhancing product understanding and engagement.
- Stocking, preparing, and presenting promotional food products to engage with customers
- Assisted in event setup and teardown, ensuring smooth operations during demonstrations.
- Engaged customers through interactive presentations, fostering interest and excitement about products.
- Collected customer feedback to inform product enhancements and improve future demonstrations.
- Maintained organization, cleanliness, and sanitation of the demo areas
Customer Service Representative
Jackson Hewitt
09.2024 - 04.2025
- Resolved customer inquiries efficiently, via telephone and in person, enhancing overall satisfaction and loyalty.
- Data entry of delicate client information
- Secured and scheduled appointments for new and returning clients
- Educated clients about new products, services, and promotions
- Processed orders accurately using CRM software to ensure timely fulfillment.
- Trained new team members on best practices for customer interactions and service protocols.
- Identified recurring issues and collaborated with management to implement improvement strategies.
Utility Porter
Service Master
11.2018 - 03.2022
- Maintained cleanliness and organization of an elementary school, ensuring safe working and learning environment for staff, students, and visitors.
- Operated cleaning equipment including floor scrubbers and vacuums to uphold sanitation standards.
- Assisted in waste management processes, promoting recycling and proper disposal practices.
- Collaborated with team members to streamline daily cleaning operations and improve workflow efficiency.
Customer Service Associate Cashier
Walmart
04.2009 - 10.2018
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Trained new staff on cash handling procedures and customer service protocols.
- Maintained clean, organized checkout areas to ensure a pleasant shopping environment.
Education
High School Diploma -
Southside High School
Memphis05.1973
Skills
- Quick-learning
- Retail sales
- Customer focus
- Food and beverage preparation
- Brand awareness
- Engaging presentation
- Sample products
- Product displays and demonstrations
- Customer service
- Team player
- Problem-solving
- Multitasking
- Reliability
- Verbal and written communication
- Data analysis
Timeline
Customer Service Representative
Jackson Hewitt
09.2024 - 04.2025
Product Demonstrator
Costco
01.2022 - 05.2025
Utility Porter
Service Master
11.2018 - 03.2022
Customer Service Associate Cashier
Walmart
04.2009 - 10.2018
High School Diploma -
Southside High School
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