Carol Greenlee
Greeneville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Universal Bank Teller
Apex Bank
03.2024 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Educated customers on various banking options, empowering them to make informed financial decisions.
- Balanced cash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
- Prevented fraudulent activity by diligently verifying customer identification during account openings or changes in personal information.
- Collaborated effectively with team members to reach branch goals and enhance overall performance levels.
- Developed strong relationships with customers by providing personalized service, leading to increased referrals.
- Managed high volumes of transactions while maintaining exceptional speed and accuracy levels.
- Streamlined banking processes for improved client experiences and increased retention rates.
- Supported customers with online banking navigation, ensuring a seamless digital experience for users across platforms.
- Handled sensitive customer data securely by adhering strictly to confidentiality policies within the organization.
- Resolved customer concerns promptly and professionally, fostering trust in the bank''s commitment to quality service.
- Participated actively in ongoing professional development programs aimed at enhancing skills relevant to the Universal Banker role.
- Maintained strict compliance with federal regulations during all transactions, ensuring the integrity of the institution.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Received loan and utility payments, sending funds to correct destinations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Maintained friendly and professional customer interactions.
Operations Senior Supervisor
Jewelry Television - JTV
10.1993 - 05.2023
- Tracked employee (150) attendance and punctuality and maintained their absence reports including FMLA time for three different departments (Fulfillment /Shipping, Sample Management and Inventory Audit.,
- Corrected employee's time in the ADP system each week for payroll.
- Addressed customer service queries and complaints daily regarding orders to resolve shipment issues, increase satisfaction and build trust.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Selected and filled orders from stock to fulfill customer orders.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Checked random orders (4 out of 150 orders) for accuracy and defects daily and submitted reports on the findings to upper management.
- Prepared and fulfilled jewelry and gemstones orders weekly to be sent to an appraiser in New Jersey for customer purchased appraisals.
- Built gemstone and jewelry kits for customer orders and sent the orders to Shipping for processing.
- Processed scratch and dent product for Asset Recovery department.
- Checked in new jewelry product into the computer system from outside vendors and processed orders that were sold.
- Correct inventory discrepancies when needed in the Fulfillment system.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Scheduled employees days off on the PHO Calendar.
- Prepared a daily report for upper management on the departments productivity in each sector of the department.
- Assigned tasks to team members to complete within designated time frames.
- Resolved conflicts between team members and addressed complaints or grievances.
- Helped out in other departments when needed.
Office Manager and Secretary
Consolidated Coin Buyers
07.1992 - 10.1993
- Completed clerical tasks such as filing, copying, and distributing mail.
- Book Keeping duties such as bank deposits and payment of customers,
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to company owner.
- Delivered sold product to Shop at Home in Knoxville once a week.
Call Center Operator
Shop At Home
06.1990 - 07.1992
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Processed debit and credit card and electronic check payments.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science - Business Management
Walters State Community College
Morristown, TN12.1991
Skills
- Supervisory Experience in Warehousing
- Proficient in Microsoft Word
- Excel Proficiency
- ADP Proficiency
- Inventory Fulfillment
- Shipping Operations
- Inventory Management
- Attendance Tracking System
- Employee Supervision
- Accurate Cash Counting
- Deposit and withdrawal management
- Cash Management
- Attention to detail
- Professional Courtesy
- Efficient Transaction Processing
Certification
- 7 Habits for Managers Training - May 2007
Timeline
Universal Bank Teller
Apex Bank
03.2024 - Current
Operations Senior Supervisor
Jewelry Television - JTV
10.1993 - 05.2023
Office Manager and Secretary
Consolidated Coin Buyers
07.1992 - 10.1993
Call Center Operator
Shop At Home
06.1990 - 07.1992
Associate of Science - Business Management
Walters State Community College
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