Carol Hawn
Sparta
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
12
12
years of professional experience
Work History
Team Member
Dunkin' Brands
11.2021 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Went through training to become a General Manager
- Became a General Manager in the Sparta location
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Monitored and verified merchandise for proper prices and labels.
- Assisted in inventory management to prevent stock shortages and overages.
- Reduced wait times for customers by implementing more efficient checkout process.
- Increased sales through effective product placements and persuasive communication skills.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Developed marketing materials to promote in-store events and special promotions.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
General Laborer
LanMills
04.2021 - 10.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Cleaned and maintained tools, equipment and worksites.
Laundry Assistant
ABM
10.2015 - 04.2016
- Contributed to a positive workplace atmosphere through effective communication with coworkers and management staff alike.
- Coordinated pickups and deliveries of laundry items as needed, ensuring punctuality every step of the way.
- Reduced energy consumption by implementing eco-friendly washing techniques and using environmentally conscious products.
- Aided in the development of marketing strategies to attract new customers, including promotional offerings and targeted advertising efforts.
- Maintained a clean and sanitary environment for customers through routine cleaning of equipment and workspaces.
Cashier
Dollar General
06.2013 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Hardin Valley Academy
Knoxville, TN05-2013
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Leadership qualities
- Money handling
- Computer skills
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
Timeline
Team Member
Dunkin' Brands
11.2021 - 01.2025
General Laborer
LanMills
04.2021 - 10.2021
Laundry Assistant
ABM
10.2015 - 04.2016
Cashier
Dollar General
06.2013 - 08.2013
High School Diploma -
Hardin Valley Academy
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