Carolann Cox
Gruetli Laager
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Jack's Family Restaurants Inc. by leveraging my stress tolerance and cash handling expertise. Recognized for outstanding service, I consistently upheld food safety standards, contributing to a notable increase in sales revenue. My positive attitude and teamwork skills have been pivotal in achieving operational excellence. Professional crew member with strong background in customer service and operational efficiency. Skilled in multitasking, problem-solving, and ensuring seamless experience for customers. Reliable team player who adapts quickly to changing demands and consistently achieves high-quality results. Known for strong communication, attention to detail, and positive attitude. Friendly and reliable team player with positive attitude and excellent communication skills. Knowledgeable about customer service principles and efficient in handling transactions and maintaining clean work environment. Committed to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Line Crew Member
JACK'S FAMILY RESTAURANTS INC.
03.2024 - Current
- Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Received recognition from management for outstanding performance in delivering exceptional service to patrons.
- Supported fellow crew members by assisting with additional tasks as needed, promoting teamwork and cooperation throughout the establishment.
- Ensured timely delivery of orders by coordinating closely with kitchen staff and fellow team members.
- Assisted in the preparation of fresh menu items, adhering to strict food safety guidelines.
- Adhered to company policies and procedures consistently, upholding brand standards at all times.
- Participated in staff training sessions to develop new skills and improve performance.
- Operated cash register accurately, maintaining proper handling of financial transactions.
- Handled high-pressure situations gracefully, maintaining composure during busy periods or challenging circumstances.
- Demonstrated excellent communication skills by effectively interacting with customers and addressing their needs.
- Promoted special offers or upsold items when appropriate, driving increased sales revenue for the business.
Host
JACK'S FAMILY RESTAURANTS INC.
03.2018 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Camp Counselor
Camp Y.i
04.2019 - 06.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Barn Worker
Camp Y.i
04.2019 - 06.2019
- Maintained barn structures by performing regular inspections and coordinating necessary repairs or improvements.
- Improved animal health by administering proper vaccinations and medications as needed.
- Aided in farm sustainability through the appropriate disposal or recycling of waste materials.
- Participated in staff training programs aimed at increasing overall skill sets required for efficient barn management.
- Optimized resource use through responsible allocation of feed, bedding materials, and other consumable items.
- Contributed to animal welfare by monitoring for signs of distress and promptly addressing any concerns.
Veterinary Assistant
All Creatures Veterinary Clinic
03.2019 - 06.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
Intern
All Creatures Veterinary Clinic
09.2018 - 03.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
11.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Camp Counselor
Camp Nakanawa
03.2018 - 06.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Nature Guide
Camp Nakanawa
03.2018 - 06.2018
- Assisted in the organization and facilitation of special events, such as birdwatching workshops or nature photography classes.
- Participated in professional development opportunities, staying current on industry trends and best practices in order to provide the highest quality experience for guests.
- Taught kids about a variety of wildlife and some domestic animals
Education
Associate Of Allied Health And Nursing - Veterinary Technology
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Grundy County High School
Coalmont, TN05.2018
Skills
- Maintaining cleanliness
- Scheduling and planning
- Food preparation assistance
- Food safety compliance
- Cash handling expertise
- Stress tolerance
- Complaint handling
- Positive attitude
- Teamwork
- Customer service
Timeline
Front Line Crew Member
JACK'S FAMILY RESTAURANTS INC.
03.2024 - Current
Camp Counselor
Camp Y.i
04.2019 - 06.2019
Barn Worker
Camp Y.i
04.2019 - 06.2019
Veterinary Assistant
All Creatures Veterinary Clinic
03.2019 - 06.2019
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
11.2018 - 12.2018
Intern
All Creatures Veterinary Clinic
09.2018 - 03.2019
Host
JACK'S FAMILY RESTAURANTS INC.
03.2018 - Current
Camp Counselor
Camp Nakanawa
03.2018 - 06.2018
Nature Guide
Camp Nakanawa
03.2018 - 06.2018
Associate Of Allied Health And Nursing - Veterinary Technology
Chattanooga State Community College
High School Diploma -
Grundy County High School
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