Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Ann Marcrom

Hillsboro

Summary

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments. Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Family Urgent Care
Manchester, TN
09.2021 - Current
  • Manage patient scheduling to optimize clinic operations.
  • Oversee insurance verification processes to improve financial outcomes.
  • Delivered comprehensive administrative support through effective handling of multiple phone lines.
  • Manage patient check-in and check-out processes to ensure smooth operations.
  • Streamline appointment scheduling using electronic health record systems.
  • Assisted patients in completing necessary forms and navigating insurance inquiries.
  • Coordinate communication between medical staff and patients for efficient service delivery.
  • Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Support administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Greeting guests at front desk and engaged in pleasant conversations while managing check-in process.

Home Health Aide

Adorations Home Health
06.2016 - 08.2022
  • Provided personalized care to clients, enhancing comfort and daily living activities.
  • Assisted clients with mobility, ensuring safety and independence in their homes.
  • Monitored vital signs and reported changes to healthcare professionals for timely intervention.
  • Maintained accurate client records, improving communication among caregivers and families.
  • Trained new aides on best practices in patient care and operational protocols.
  • Advocated for client needs with healthcare providers, fostering improved service delivery and support.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Waitress

J&G Pizza and Steak House
01.2016 - 02.2021
  • Provided exceptional customer service in fast-paced dining environment.
  • Efficiently processed orders using point-of-sale systems to ensure accuracy.
  • Collaborated with kitchen staff to streamline food preparation and delivery.
  • Managed multiple tables effectively, prioritizing customer needs and satisfaction.
  • Contributed to maintaining cleanliness and organization of dining area.
  • Developed strong relationships with regular customers, enhancing loyalty and repeat business.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

General Studies -

Coffee County Central
Manchester, TN

No Degree - General Studies

Motlow State Community College
Tullahoma, TN

Skills

  • Scheduling Patients
  • Verifying Insurance
  • Administrative Support
  • Data Entry
  • Customer Service
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Verbal and written communication
  • Office organization
  • File organization
  • Front office management
  • Sensitive information handling

Timeline

Front Desk Receptionist

Family Urgent Care
09.2021 - Current

Home Health Aide

Adorations Home Health
06.2016 - 08.2022

Waitress

J&G Pizza and Steak House
01.2016 - 02.2021

General Studies -

Coffee County Central

No Degree - General Studies

Motlow State Community College
Carol Ann Marcrom