Carole Reed
La Vergne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Building Manage/Front Desk Receptionist
Tennessee Orthopedic Alliance
12.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Medical Receptionist
Vanderbilt Medical Center
03.2007 - 12.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Mcgavock High School
Nashville, TN05.1979
Skills
- Packaging and Mail Receiving
- Process Payments
- Word Processing
- Time Management
- Office Management
- Greet Guests
- Customer Service
- Hospitality Service
- Meeting Arrangements
- Sorting and Labeling
- Mail Handling
- Microsoft Outlook
- Sensitive Information Handling
- Administrative Skills
- Office Supplies Inventory Management
- Front Desk Operations
- Call Forwarding
- Office Supply Ordering
- Patient Records Gathering
- Restock Shelves
- Claim Processing System Software
- Filing
Timeline
Building Manage/Front Desk Receptionist
Tennessee Orthopedic Alliance
12.2019 - Current
Medical Receptionist
Vanderbilt Medical Center
03.2007 - 12.2019
High School Diploma -
Mcgavock High School
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