Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Johnson

Elizabethton

Summary

Dynamic consultant with a proven track record at You Decide Your Fate LLC, excelling in strategic planning and client relationship management. Enhanced client revenue through innovative solutions and effective negotiation. Recognized for exceptional problem-solving skills and fostering strong client rapport, driving satisfaction and repeat business.

Overview

2025
2025
years of professional experience

Work History

Consultant

You Decide Your Fate LLC
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
  • Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
  • Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
  • Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
  • Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
  • Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
  • Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
  • Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
  • Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
  • Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Sales Associate

Dunkin' Donuts
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Team Member

Brotherhood Installation LLC
08.2023 - 04.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Retention Specialist

ACT
07.2019 - 11.2019
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.
  • Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Increased team efficiency through implementation of CRM tool, simplifying tracking of customer interactions.
  • Built strong customer rapport, leading to increased advocacy and positive word-of-mouth referrals.
  • Fostered positive company image by ensuring prompt and empathetic resolution of customer issues.
  • Boosted customer loyalty with introduction of rewards program tailored to frequent users.
  • Collaborated with managers to identify and address employee relations issues.

Education

High School Diploma -

Hampton High School
Hampton, TN
05.2018

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Integrity and honesty
  • Strategic planning
  • Issue resolution
  • Customer relationship management
  • Goal setting
  • Time management
  • Client engagement
  • Work Planning and Prioritization
  • Continuous improvement
  • Client rapport
  • Quality assurance
  • Analysis & evaluation
  • Best practices implementation
  • Processes and procedures
  • Process improvement
  • Research and development
  • Performance tracking
  • Safety regulations
  • Assessments
  • Performance assessments
  • Delivery assurance
  • Outcome accountability
  • Decision-making
  • Multitasking and organization
  • Verbal and written communication
  • Sales strategy
  • Reports and documentation
  • Sell services
  • Relationship building
  • Active listening
  • Multitasking Abilities
  • Excellent communication

Timeline

Team Member

Brotherhood Installation LLC
08.2023 - 04.2024

Retention Specialist

ACT
07.2019 - 11.2019

Consultant

You Decide Your Fate LLC

Sales Associate

Dunkin' Donuts

High School Diploma -

Hampton High School

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