Caroline Miller
Knoxville
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at Texas Roadhouse Steakhouse. Developed expertise in multitasking and guest engagement. Efficiently managed multiple tables and demonstrated ability to handle high-pressure situations with ease. Skills in cash handling and teamwork contribute to a collaborative work environment and create positive guest experiences.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse Steakhouse
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host/Server
Mimi's Cafe Restaurant
01.2020 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
American Eagle Outfitters, Inc
05.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
B.S. Pending Graduation 3/2026 - Business Management/Finance
University of Tennessee
Knoxville, TN03-2026
High School Diploma -
Hardin Valley Academy
Knoxville, TN06-2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Effective Communication
- Teamwork and Collaboration
- Multitasking Abilities
- Liquor, wine, and food service
Timeline
Server
Texas Roadhouse Steakhouse
09.2022 - Current
Sales Associate
American Eagle Outfitters, Inc
05.2021 - 11.2021
Host/Server
Mimi's Cafe Restaurant
01.2020 - 01.2022
B.S. Pending Graduation 3/2026 - Business Management/Finance
University of Tennessee
High School Diploma -
Hardin Valley Academy
Similar Profiles
Thomas TannerThomas Tanner
Training Manger/Line Cook Trainer at Texas Roadhouse SteakhouseTraining Manger/Line Cook Trainer at Texas Roadhouse Steakhouse
Sherlynn TerrazasSherlynn Terrazas
Server at Texas Roadhouse SteakhouseServer at Texas Roadhouse Steakhouse
Jackson CarneyJackson Carney
Lead Busser at Texas Roadhouse SteakhouseLead Busser at Texas Roadhouse Steakhouse