Caroline Ross

-Engaged with customers providing positive experience for every guest while also correctly placing orders/serving drinks

-Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

-Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

-Worked with POS system to place orders, manage bills, and handle complimentary items.

-Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

-Cultivated warm relationships with regular customers.

-Assisted in training new hires, providing guidance on restaurant standards and best practices.

-Provided excellent customer service by anticipating needs and responding promptly to requests

-Greeted and accommodated guests, building positive experience from first interaction

-Demonstrated ability to interact with customers in a friendly and professional manner

-Prioritized multiple tasks in dynamic environment and stayed calm and composed

-Used good communication skills to reduce guest dissatisfaction

-Memorized entire menu in order to answer all guest questions, adhere to food allergies, and provide excellence to every guest

-Managed multiple tables in high volume restaurant that had 600 covers on average

-Thrived in fast-paced team environment

-Provided excellent customer service by anticipating needs and responding promptly to requests

-Resolved customer complaints and inquiries in a timely manner

-Managed multiple six-top tables at once and ensured customer satisfaction at all times

-Selected to work large corporate events/parties

-Adapted to high-stress circumstances to ensure a 5-star guest experience

-Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty

-Assisted clients with activities of daily living, promoting independence and quality of life

-Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping

-Provided constant care and supervision to two young children

-Balanced empathy, patience, discipline, and compassion to create an ideal home environment

-Performed light housekeeping duties including laundry, meal preparation and grocery shopping