Caroline (Coco) Faulkner
Knoxville
Summary
Dynamic customer service professional with extensive experience at Domino's Pizza, excelling in problem-solving and teamwork. Proven track record of enhancing customer satisfaction through effective communication and efficient cash handling. Recognized for implementing strategies that improved performance and streamlined operations, while maintaining a clean and compliant environment. Can speak French and Spanish.
Overview
2
2
years of professional experience
Work History
Crew Member Plus
Dunkin Donuts & Baskin Robbins
12.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Developed relationships with regulars.
Assistant General Manager
Domino's Pizza
09.2024 - 12.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Customer Service Representative
Domino's Pizza
01.2023 - 09.2024
- Handled cash accurately.
- Built relationships with newcomers and regulars.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed time saving strategies and implemented them throughout the staff.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Self-discipline
- Interactive communication skills
- Speaks moderate French and Spanish
- Integrity and honesty
- Basic math
- Verbal and written communication
- Valid Driver's license
- Complex Problem-solving
- Performance improvement
- Supplies monitoring and restocking
- Telephone etiquette
Accomplishments
Competitive figure skater for 10+ years
Languages
French
Limited Working
Spanish
Professional Working
Timeline
Crew Member Plus
Dunkin Donuts & Baskin Robbins
12.2024 - Current
Assistant General Manager
Domino's Pizza
09.2024 - 12.2024
Customer Service Representative
Domino's Pizza
01.2023 - 09.2024
High School Diploma -
Penn Foster Career School
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