Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carolyn Bradley

Nashville

Summary

I am interested in a position with a growing company, and to secure a challenging position that allows me to contribute my customer service, sales related, office support and computer skills.

Overview

25
25
years of professional experience

Work History

Operations Management Specialist (Remote)

Concentrix
Nashville
12.2022 - Current
  • Overseeing day-to-day operations, managing team schedules, assigning tasks, and ensuring coverage during all business hours.
  • Performance Monitoring: Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.
  • Training and Development: Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.
  • Customer Interaction: Handling escalated customer service issues that frontline representatives are unable to resolve, ensuring that customer concerns are addressed promptly and satisfactorily.
  • Quality Assurance: Implementing and maintaining quality assurance processes to monitor and enhance the quality of our customer interactions.
  • Analyzed data using statistical methods to identify areas of improvement in operations.

Courier

Express Courier Service
Nashville
08.2012 - 10.2022
  • Specializing in delivering packages and payroll.
  • Picking up bank deposits.
  • Used a barcode scanner daily to keep accurate data received.
  • Delivered items to residential addresses within specified time frames.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Maintained accurate logs of deliveries and pickups.

Nail Technician

The Nail Palace
Nashville
04.2010 - 08.2012
  • Specializing in manicures, pedicures, and acrylic nails.
  • File, answer phones, and schedule appointments.
  • Advised customers on the best type of treatment for their particular nail condition or desired look.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Followed health regulations regarding sanitation practices throughout the salon.
  • Provided excellent customer service through friendly interactions with clients.

Customer Service Representative

Genesco
Nashville
06.2009 - 02.2010
  • Order placement.
  • Customer Service Resolution.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.

Industrial/Warehouse Worker

Select Staffing
Nashville
05.2007 - 01.2009
  • Packed a high volume of orders daily.
  • Followed all procedures, and kept good records.
  • Using a barcode scanner daily to keep accurate data.
  • Assembled orders according to customer requests.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Performed cycle counts to maintain accurate inventory records.
  • Maintained stock levels in accordance with company policies.

Recruitment Specialist

Sprint
Nashville
07.2005 - 02.2007
  • Ensured compliance with all federal, state, local regulations related to recruiting practices.
  • Provided guidance on career development opportunities within the organization.
  • Conducted reference checks on shortlisted applicants to verify experience and background details.
  • Attended career fairs and recruiting events to promote employer brand awareness and generate interest among potential candidates.
  • Reviewed resumes and selected qualified applicants for further evaluation.

Dining Staff

Old Spaghetti Factory
Nashville
10.2000 - 01.2004
  • Portioned and garnished, hot cooked foods, such as meat and vegetables, are placed into individual serving dishes.
  • Read the menu to estimate food requirements, and order food from the supplier or procure food from storage.
  • Measured and mixed ingredients according to the recipe, using a variety of kitchen utensils and equipment, such as blenders, mixers, grinders, slicers, and tenderizers.
  • Bussed tables between courses and cleared dishes when necessary.
  • Restocked supplies such as napkins, silverware, plates.
  • Adhered to all health regulations regarding food safety standards.
  • Followed proper food handling procedures at all times during prep and service.

Education

Certificate -

Genesis Career College
Nashville, TN
04.2010

Tennessee State University
Nashville, TN
01.2003

Diploma -

Hillsboro High School
Nashville, TN
05.2002

Skills

  • Performance monitoring
  • Quality assurance
  • Employee training
  • Team building
  • Project management
  • Customer service

References

Available upon request

Timeline

Operations Management Specialist (Remote)

Concentrix
12.2022 - Current

Courier

Express Courier Service
08.2012 - 10.2022

Nail Technician

The Nail Palace
04.2010 - 08.2012

Customer Service Representative

Genesco
06.2009 - 02.2010

Industrial/Warehouse Worker

Select Staffing
05.2007 - 01.2009

Recruitment Specialist

Sprint
07.2005 - 02.2007

Dining Staff

Old Spaghetti Factory
10.2000 - 01.2004

Certificate -

Genesis Career College

Tennessee State University

Diploma -

Hillsboro High School

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Carolyn Bradley