Carolyn` Figenscher
Murfreesboro,Tennessee
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Eggs Up Grill. Skilled in cash handling and creative problem-solving, I've successfully driven positive outcomes and fostered a culture of continuous improvement. Diligent [Shift Lead] with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments. Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management. Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence. Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Shift Leader
Eggs Up Grill
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Server
55 South Restaurant
07.2017 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Server
Lepeep Restaurants
03.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Clubhouse Manager
Riomar Country Club
09.1998 - 11.2014
- Improved employee retention through effective hiring, training, and performance evaluation practices.
- Maintained a safe, secure clubhouse environment in compliance with all applicable regulations and best practices for risk management.
- Established clear expectations for staff performance through comprehensive job descriptions, goal setting, and ongoing feedback sessions.
- Increased event revenue by effectively promoting club facilities and coordinating successful events.
- Implemented new technology solutions for reservations, billing, and reporting systems that streamlined clubhouse operations.
- Overhauled food service offerings resulting in improved guest satisfaction scores by working closely with the culinary team on menu development and presentation standards.
- Developed strong relationships with vendors to negotiate favorable contracts for goods and services required at the clubhouse.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
- Enhanced member satisfaction by implementing personalized services and addressing individual needs.
- Created an environment of teamwork among staff members with regular recognition programs and team-building events designed to foster collaboration.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- Ensured seamless communication between departments by holding regular meetings with team leaders to discuss goals and progress updates.
- Streamlined operations by developing efficient processes for staff scheduling, inventory control, and facility maintenance.
- . Increased efficiency of daily operations by analyzing workflows; identifying areas for improvement; initiating changes as necessary.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Monitored budget and expenditures, keeping facility within budget.
- Coordinated with other entertainment venues to create joint promotional events.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Education
No Degree - General
Indian River State College
Ft. Pierce, FLSkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
Creative Problem-Solving
Training Assistance
Strong verbal and written communication
Decision-making capabilities
Flexible Schedule
Team motivation
Timeline
Shift Leader
Eggs Up Grill
05.2024 - Current
Server
55 South Restaurant
07.2017 - 03.2024
Server
Lepeep Restaurants
03.2017 - 05.2019
Clubhouse Manager
Riomar Country Club
09.1998 - 11.2014
No Degree - General
Indian River State College
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