Carolyn Truitt
Memphis,TN
Summary
Dynamic Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Over 21 years of medical background, strong insurance knowledge, EMR work list prioritization and work ethic. Having the ability to work under stressful situations to maximize the effectiveness of Outside Orders Department.
Overview
30
30
years of professional experience
3
3
years of post-secondary education
Work History
Referral Coordinator
West Cancer Center
Germantown, TN
02.2023 - Current
- Handles all aspects of scheduling referrals and outside orders in timely manner.
- Responsible for processing incoming orders and following guidelines for scheduling appointment for specialists and radiology services.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Attended continuing education courses to stay current on referral processes and best practices
Front Desk Lead
Christ Community Health Services
10.2007 - 02.2023
- Lead Registration Representative provided administrative support in all areas of front-office operations and acts as back-up to Office Manager's absence.
- Assists with patient registration, verifying insurance, scheduling of diagnostic referrals, scheduling patient follow-up appointments, etc.
- Provides administrative coverage in other departments as needed.
- Collects self-pay payments and co-payments, accounting for cash, check, and credit card payments.
- Prepares bank deposit reports, deposit slips, and drops deposits.
- Creates reports such as daily activity report and missing tickets report.
- Run end of day audit reports to capture insurance or sliding fee errors.
Front Office Supervisor
Memphis Neurosurgical Associates
06.1994 - 09.2007
- Supervising front office as well as reception area for a small business primarily in Neuro- industry.
- Trained and manage staff, supervise administrative and clerical duties, and address customer complaints and queries.
- Verifying insurance and having knowledge to explain benefits to patient. ex: deductibles, co-payment etc.
- Sorting, opening, and answering mail.
- Inventorying and ordering supplies.
- Ensuring medical office was organized and ran smoothly.
- Completing referrals and insurance authorization/pre-certification.
Education
AS Associate Degree - Applied Science- Medical Office
Shelby State Community College
Memphis, TN 09.1986 - 06.1989
Skills
EMR
ECLINICAL 11/11E
WORD, OFFICE, POWERPOINT SOFTWARE
Attention to Detail
Critical Thinking Skills
Problem-solving
Timeline
Referral Coordinator
West Cancer Center
02.2023 - Current
Front Desk Lead
Christ Community Health Services
10.2007 - 02.2023
Front Office Supervisor
Memphis Neurosurgical Associates
06.1994 - 09.2007
AS Associate Degree - Applied Science- Medical Office
Shelby State Community College
09.1986 - 06.1989
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