Carolyn Wood
Johnson City
Summary
Methodical and well-coordinated administrative professional well-versed in recruitment strategies. Comfortable multitasking in fast-paced, deadline-driven environments. Proficient in organizing schedules and paperwork.
Overview
11
11
years of professional experience
Work History
Tax Preparer
HR Block
Knoxville
01.2015 - Current
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Managed deliverables such as tax returns, extensions and tax planning calculations.
Fraud
Citi
Gray
09.2022 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Cashier
On process Technology
Boston
09.2021 - 09.2022
- Process customer transactions accurately.
- Ask customer to return their equipment.
- Provide excellent customer service by addressing inquiries and concerns promptly.
Recruiter
ACT
Johnson City
04.2021 - 06.2021
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Brought in well-qualified, multifaced job candidates to fill open positions.
Collections Representative
AT&T
Johnson City
04.2019 - 04.2021
- Handled irate customers smoothly to achieve performance targets.
- Reasoned with customers and attempted to negotiate full balance payments.
- Received payment and posted to appropriate customer accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Customer Service Specialist
ACT
Johnson City
02.2018 - 02.2019
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Consumer Sales Representative
CenturyLink
Johnson City
07.2017 - 02.2018
- Anticipated clients' needs to close high volume of sales and consistently exceed targets.
- Helped clients select products and service plans by explaining options and suggestively selling target offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
Some College (No Degree) - Fashion Merchandising
ETSU
Johnson City, TNAssociate of Applied Science - Fashion Merchandising
Draughons Jr College
Johnson City, TN03.1991
High School Diploma -
Science Hill High School
Johnson City, TN06.1988
Skills
- Resume scanning
- Applicant sourcing
- Candidate pre-screening
Timeline
Fraud
Citi
09.2022 - 07.2025
Customer Service Cashier
On process Technology
09.2021 - 09.2022
Recruiter
ACT
04.2021 - 06.2021
Collections Representative
AT&T
04.2019 - 04.2021
Customer Service Specialist
ACT
02.2018 - 02.2019
Consumer Sales Representative
CenturyLink
07.2017 - 02.2018
Tax Preparer
HR Block
01.2015 - Current
Some College (No Degree) - Fashion Merchandising
ETSU
Associate of Applied Science - Fashion Merchandising
Draughons Jr College
High School Diploma -
Science Hill High School