Carrianne Eller
Bath Springs
Summary
Results-driven administrative professional skilled in data integrity and visualization. Developed and maintained databases while generating reports that support strategic decisions, ensuring optimal patient experiences and operational effectiveness across healthcare settings.
Overview
20
20
years of professional experience
Work History
OR Data Analyst
HCA Healthone Sky Ridge
Lone Tree
01.2021 - 05.2026
- Created data visualizations and reports for management, showcasing findings and recommendations.
- Generated reports and gathered data to create analytics on key performance and operational metrics.
- Prepared reports for leadership to inform strategic planning and resource allocation.
- Facilitated meetings to present findings and recommend actionable improvements for operational efficiency.
- Assisted in tracking, evaluating, and reporting program impacts using diverse data sources.
- Supported initiatives for data integrity and normalization.
- Developed and maintained databases, data systems, reorganizing data in a readable format.
- Maintained documentation of all the processes related to Data Analysis.
Patient Coordinator
New West Physicians
07.2019 - 08.2021
- Coordinated patient appointments and managed scheduling across multiple providers for efficient care delivery.
- Assisted patients with insurance verification and eligibility inquiries.
- Communicated effectively with patients to address concerns and provide information.
- Streamlined communication between patients and healthcare providers to enhance care.
- Guided patients in using online portal to improve access to health information.
- Maintained accurate patient records in the electronic health record system.
- Collaborated with medical staff to streamline patient intake processes.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Processed referrals from primary care providers for specialist consultations or treatments.
Case Manager Assistant
Margaret R. Pardee Hospital
07.2018 - 03.2019
- Ensured patients understand their Medicare and Medicaid rights
- Connected individuals with relevant community resources and coordinated referrals.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Maintained accurate patient records in electronic health system to support effective care coordination.
- Coordinated discharge planning for patients
- Facilitated compliance with insurance requests to expedite patient access to services.
- Monitored compliance with hospital policies and procedures in case management activities.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Receptionist
University of Memphis Student Health services
10.2006 - 08.2009
- Welcomed students and staff at health services, providing assistance and information to enhance their experience.
- Answered phone inquiries, delivering accurate information about health services and resources to support student needs.
- Verifying student eligibility to use student health services
- Informing students of vaccination requirements
- Assisted in maintaining confidential patient records according to privacy regulations.
- Trained new reception staff on procedures and software systems, ensuring smooth operations and effective service delivery.
Education
Bachelor of Arts - Sociology
Ouachita Baptist University
Arkadelphia, AR05-2001
Skills
- Data visualization
- Statistical analysis
- Performance metrics
- Data integrity
- Data collection
- Problem solving
- Attention to detail
- Critical thinking
- Effective communication
- Strong work ethic
Timeline
OR Data Analyst
HCA Healthone Sky Ridge
01.2021 - 05.2026
Patient Coordinator
New West Physicians
07.2019 - 08.2021
Case Manager Assistant
Margaret R. Pardee Hospital
07.2018 - 03.2019
Receptionist
University of Memphis Student Health services
10.2006 - 08.2009
Bachelor of Arts - Sociology
Ouachita Baptist University