Carrie Azbill
Cleveland
Summary
Experienced leader with twenty-seven years of experience in customer care. Strong background in team leadership, and business administration. Proven ability in guiding teams, coaching, and managing complex projects, while achieving strategic objectives. Excels in collaborative environments with strong interpersonal skills in both supervisory and support roles. Known for commitment to excellence.
Overview
10
10
years of professional experience
Work History
Senior Analyst
Whirlpool Corporation
09.2017 - Current
- Implemented management practices and team coaching to foster success while adhering to Whirlpool's core values and customer satisfaction metrics.
- Directed and supported multiple process improvement initiatives to enhance operational efficiency and ensure effective course correction.
- Train and mentor peers in lean methodologies, achieving measurable improvement in operational metrics such as Average Handle Time (AHT) and After Call Work (ACW).
- Collaborate with technology and business partners to develop, test, and launch business systems and process enhancements.
Specialty Lead Safety/Exec Canada
Whirlpool Corporation
06.2016 - 09.2017
- Engaged with executive and safety teams to analyze safety file data and implement strategies for reduction.
- Collaborated with PEX/TPSS teams to ensure seamless coverage during peak periods.
- Reviewed and finalized quarterly reports for legal review, maintaining accuracy and timeliness.
- Managed specialty lead line coverage processes, focusing on efficiency and customer satisfaction.
- Led multiple special projects as a subject matter expert, ensuring alignment with organizational goals.
- Facilitated communication with Cleveland contacts to address returned check issues.
- Disseminated information regarding process changes to maintain team awareness and alignment.
Education
Bachelor of Science - Human Resources Management
Bryan College
Dayton, TN05-2021
Associate of Arts - Business Administration
Cleveland State Community College
Cleveland, Tennessee, TN12-2016
Skills
- Business Strategy & Process Improvement
- Customer Experience (CX) Management
- Call Strategy
- Performance Monitoring
- Relationship Building & Communication
- Efficiency Optimization
- SAP, eCRM, ASPECT, KRONOS, Microsoft Suite
Timeline
Senior Analyst
Whirlpool Corporation
09.2017 - Current
Specialty Lead Safety/Exec Canada
Whirlpool Corporation
06.2016 - 09.2017
Bachelor of Science - Human Resources Management
Bryan College
Associate of Arts - Business Administration
Cleveland State Community College