Carrie Stockton
Jonesborough
Summary
Dynamic and detail-oriented professional with a strong background in customer service and food safety, honed at The Waters of Johnson City. Proven ability to enhance meal service efficiency and maintain high sanitation standards. Skilled in time management and problem-solving, ensuring optimal operations and exceptional resident satisfaction.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Experienced with patient hygiene and care, ensuring comfort and safety. Utilizes effective communication to collaborate with healthcare teams and adapt to changing needs. Track record of maintaining accurate patient records and handling clinic operations.
Overview
11
11
years of professional experience
Work History
Dietary Aide
The Waters of Johnson City
09.2022 - Current
- Prepared and served meals for up to 80 individuals, adhering to dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and sanitation standards in food preparation areas.
- Collaborated with kitchen staff to ensure smooth meal service operations.
- Monitored food inventory levels, assisting in stock management and ordering supplies.
- Supported residents during meal times, ensuring comfort and dietary needs were met.
- Trained new team members on food safety protocols and kitchen procedures.
- Implemented process improvements to enhance meal presentation and service efficiency.
- Coordinated with dietitians to adjust menus based on individual health requirements.
- Kept all kitchen areas clean, tidy and free of hazards.
Cashier
Wag'N'Suds- Pet Supply & Bathing
11.2021 - 09.2022
- Assisted customers with product inquiries, enhancing overall shopping experience (approx. 30 customers per shift).
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Server, Hostess
Holy Taco And Cantina
09.2020 - 08.2021
- Delivered exceptional customer service in high-volume dining environment (approx. 30 guests per shift).
- Managed table assignments to optimize workflow and enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions accurately, maintaining accountability for all sales.
- Resolved customer complaints effectively to maintain positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
09.2019 - 07.2020
- Processed customer transactions accurately and efficiently using POS systems. ($5,000/hour at business height)
- Maintained organized cash register and ensured balanced cash drawer at end of shifts.
- Trained new team members on cash handling procedures and customer service standards.
- Conducted regular clean-up of work area, ensuring compliance with health and safety standards.
- Collaborated with team members to optimize workflow and enhance store operations efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
08.2018 - 09.2019
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Collaborated with servers to communicate guest needs and enhance service flow.
- Trained new host staff on best practices for customer interaction.
- Monitored dining room activity to maintain smooth operations during peak hours.
- Implemented processes to streamline waitlist management and reduce guest wait times.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Patient Care Associate
Medical Education Assistance Corporation- ETSU Urogynecology
08.2017 - 04.2018
- Assisted healthcare providers with patient assessments and care planning.
- Coordinated scheduling for follow-up appointments, enhancing patient access to care.
- Educated patients on pre-operative and post-operative care instructions effectively.
- Documented patient interactions accurately in electronic health record systems.
- Streamlined patient intake processes, improving overall efficiency in clinic operations.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
Service Champion
Taco Bell
04.2015 - 04.2017
- Ensured customer satisfaction by delivering accurate orders and addressing concerns promptly.
- Operated point-of-sale system efficiently to process transactions and manage cash flow.
- Adapted quickly to changing priorities, maintaining high service quality during busy periods.
- Implemented time management strategies to optimize order preparation during peak hours.
- Assisted in training new employees on service standards and operational procedures.
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
Education
High School Diploma -
David Crockett High School
Jonesborough, TN05-2015
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Detail-oriented
- Computer skills
- Verbal communication
- Regulations compliance
- Work ethic and integrity
- Patience and empathy
- Multitasking
- Strong work ethic
Timeline
Dietary Aide
The Waters of Johnson City
09.2022 - Current
Cashier
Wag'N'Suds- Pet Supply & Bathing
11.2021 - 09.2022
Server, Hostess
Holy Taco And Cantina
09.2020 - 08.2021
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
09.2019 - 07.2020
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
08.2018 - 09.2019
Patient Care Associate
Medical Education Assistance Corporation- ETSU Urogynecology
08.2017 - 04.2018
Service Champion
Taco Bell
04.2015 - 04.2017
High School Diploma -
David Crockett High School