Carrie Swirka
Millington
Summary
Dynamic Operations Manager with a proven track record at English Color & Supply, excelling in inventory management and employee training. Empowered teams to enhance accountability, leading to improved performance outcomes. Skilled in vendor relationship management and customer service, fostering strong partnerships and ensuring compliance with company policies.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
English Color & Supply
08.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
English Color & Supply
10.2019 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Associate, Driver
English Color & Supply
11.2017 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Child Caregiver
In Home Child Care
05.2016 - 10.2017
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
- Established daily routines to provide structure and predictability for children under care.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
Sales Associate
Hobby Lobby
01.2012 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
Dakota's Cuisine La Luzianne
01.2010 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Service Order Dispatcher
All Star (Naval Support Activity Mid South)
01.2006 - 01.2008
- Ensured compliance with company policies and procedures in the handling of service orders.
- Maintained detailed records of service orders, enabling accurate tracking and reporting.
- Managed high call volume efficiently to ensure all service requests were promptly attended to.
- Provided excellent customer service by resolving issues promptly and courteously at all times.
Education
GED -
Tennessee General Education Diploma Course (DMV)
Covington, TN05-2000
Skills
- Inventory management
- Supply chain management
- Vendor relationship management
- Employee training
- Cash handling
- Data analysis
- Customer service
- Operations management
- Problem-solving
- MS office
- Inventory control
- Regulatory compliance
- Health and safety compliance
Timeline
Operations Manager
English Color & Supply
08.2023 - Current
Store Manager
English Color & Supply
10.2019 - 08.2023
Sales Associate, Driver
English Color & Supply
11.2017 - 10.2019
Child Caregiver
In Home Child Care
05.2016 - 10.2017
Sales Associate
Hobby Lobby
01.2012 - 01.2014
Server
Dakota's Cuisine La Luzianne
01.2010 - 01.2012
Service Order Dispatcher
All Star (Naval Support Activity Mid South)
01.2006 - 01.2008
GED -
Tennessee General Education Diploma Course (DMV)
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