Carson Lamie
Nashville
Summary
Dynamic and results-driven Senior Client Service Representative with over 4 years of experience in addressing customer requests and concerns. Proven expertise in delivering tailored information and solutions that lead to successful issue resolution. Recognized for an upbeat demeanor and the ability to navigate challenging situations with resourcefulness and adaptability, ensuring a positive customer experience at every interaction. Committed to fostering strong client relationships and enhancing overall satisfaction through exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Senior Client Service Representative
Marsh McLennan
06.2023 - Current
- Coordinate with clients to place their various insurance programs.
- Working as an Account Manager on two large accounts with CSRs helping me.
- Working on renewals, such as creating proposals, presenting to insureds, and marketing to various carriers.
- Generating Loss Summaries based off of multiple Loss Runs.
- Overall more coordination with the Producer, Insureds, and Underwriters.
Client Service Representative
Assurance Agency Ltd
06.2021 - 06.2023
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with service team to resolve client problems and boost client satisfaction.
- Helped a large volume of clients with day to day requests and contract reviews.
- Reviewed new placements for our clients and assigned class codes based on worksites and job duties.
Life Insurance Producer
AMERICAN INCOME LIFE
01.2021 - 05.2021
- Made 100 – 200 phone calls a day to various leads
- Sold life insurance and related products
- Sales were over the phone, through zoom, and in house.
Aerial Survey Pilot
WILLIAM’S AERIAL MAPPING
04.2020 - 10.2020
- Project Assignment from April to October
- Responsible for piloting and maintaining aircraft
- Oversight and maintenance of aerial photography equipment
Box Suite Server
RENT ONE PARK
05.2019 - 09.2019
- Serviced multiple box suites at the ballpark every game
- Dealt with customer relations as well as party planning/ setup
Head Pool Manager
ARLINGTON HEIGHTS PARK DISTRICT
05.2011 - 08.2017
- Supervised lifeguards and maintain the facility in ideal conditions
- Scheduled Lifeguards and Aquatic Team Leaders
- Responded to any facility-related complaints or issues
- Ensured quality relations between the facility patrons
Education
Bachelor of Applied Science - Aviation Management, Aviation Flight, Air Traffic Control
SOUTHERN ILLINOIS UNIVERSITY
Carbondale, IL07.2020
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W. R. HARPER COMMUNITY COLLEGE
Palatine, IL05.2015
Skills
- Industry expertise
- Strong leadership
- Client retention strategies
- Presentation Experience
- Sales experience
- Database management
Affiliations
- Aviation Management Society
- Alpha Tau Omega Fraternity (Special Events Coordinator, Intramural Organizer)
Timeline
Senior Client Service Representative
Marsh McLennan
06.2023 - Current
Client Service Representative
Assurance Agency Ltd
06.2021 - 06.2023
Life Insurance Producer
AMERICAN INCOME LIFE
01.2021 - 05.2021
Aerial Survey Pilot
WILLIAM’S AERIAL MAPPING
04.2020 - 10.2020
Box Suite Server
RENT ONE PARK
05.2019 - 09.2019
Head Pool Manager
ARLINGTON HEIGHTS PARK DISTRICT
05.2011 - 08.2017
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W. R. HARPER COMMUNITY COLLEGE
Bachelor of Applied Science - Aviation Management, Aviation Flight, Air Traffic Control
SOUTHERN ILLINOIS UNIVERSITY
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