Carson Watkins

As a Service Desk Analyst, it is my responsibility to work and resolve tickets from our customers and adhere to SLA guidelines to ensure proper care and solutions are provided to each and every client.

Ticketing systems that I have worked in include:

• Ivanti
• Solarwinds
• TeamDynamix
• Autotask

Responsibilities, apps, and services that I have troubleshooted include, but are not limited, to:

• Management of users, distribution lists, policies, and groups within the Microsoft 365 Admin Center Suite
• Management of users, groups, and API models within Microsoft Entra
• Management of devices and servers within Datto RMM
• Management of MacOS, iPadOS, and iOS devices within Jamf
• Management of Windows computers and tablets within Intune
• Management of various EHR systems
• Management of devices and user accounts in Cloud, Hybrid, and On-Prem environments via M365 services and ADUC
• Troubleshooting of various MacOS, Windows, and phone issues
• Managing communication with users to ensure that a friendly, positive, and professional tone and environment is maintained both over the phone and through emails and ticket responses.
• Writing knowledge base articles on previously undocumented troubleshooting steps to ensure the rest of my team has the information required to resolve issues quickly and efficiently
• Assisted in the onboarding of multiple clients and the rollout of apps and policies to organizations with thousands of users
• Trained many junior employees on procedure, app management, and troubleshooting to ensure that our clients receive proper care
• Configuration of Windows and Mac devices for clients
• Shipment of devices, servers, and network equipment via apps such as Unishippers
• Assisting with troubleshooting both Google Suite and Microsoft 365 Office Suite apps and services on the user's end
• Ability to troubleshoot new, unseen issues on the spot through quick research and accurate application
• Worked with management in better ticket handling strategies, in an effort to increase performance and customer satisfaction
• Troubleshooted hardware issues such as printers, scanners, docking stations, monitors, and more
• Managed Windows OS upgrades and driver installations to optimize user performance

As a kitchen manager, it is my responsibility to manage a team in a fast-paced environment, with an emphasis on quality, efficiency, and maintaining friendliness with customers on a daily basis.

Responsibilities of this position include, but are not limited to:

• Ordering stock and prep materials to ensure that inventory does not run dry during peak hours and rushes
• Being available to travel to suppliers to pick up emergency inventory, if time allows
• Prepping materials for our line to increase speed and efficiency when providing food to customers
• Prepping baked goods to ensure the pastry container does not out of stock mid-day
• Cooking food at a quick, efficient, and quality level for our customers
• Manage a line of cooks during peak rushes and maintain an air of calmness amongst hectic periods in the day
• Occasionally solo manage the kitchen when staff was low and oversee all aspects without the assistance of a line
• Work with upper management on menu ideas, efficiency improvements, and staffing changes as necessary
• Work with customers in an open, store-facing kitchen and maintain friendliness and professionalism at all times
• Conducted staff meetings to update the front of house on menu and procedure changes occurring within the kitchen
• Maintained a clean, safe, and healthy work environment, adhering to health department guidelines
• Managed the opening and closing of the kitchen and ensuring that it was left clean and prepared for the next day
• Trained new team members on kitchen responsibilities, prep work, and ensuring that our level of customer service meets our expectations
• Performed daily checks on food storage for expired items or items that needed to be reprepped or restocked

As a host, it is my responsibility to be the first point of contact for each customer entering the restaurant, and ensure that they are met with hospitality and efficiency. As a server assistant, it is my responsibility to run food and drinks out to tables and ensure that our servers are able to work as efficiently as possible.

Responsibilities of these two positions include, but are not limited to:

• Greeting customers at the door with a smile and a friendly attitude
• Managing the flow of customers to ensure servers are not overwhelmed and are receiving proper quantities of customers
• Being able to navigate tight squeezes with customers, food, and drinks while in a fast-paced environment
• Packaging and distributing to-go orders for both online purchases and walk-ins
• Preparing and packaging sauces and utensils for to-go orders
• Working with the line to ensure that customers who walk in are aware of any critical menu changes
• Responding to phone calls and answering questions on the menu, seating availability, hours, and more
• Training all future hosts on the daily tasks and how to efficiently seat and ensure both front of house and back of house are satisfied with volume
• Running food and drinks to tables once the line has finished with orders
• Cleaning bowls, cups, and other items from tables and wiping them down for future customers to be sat
• Cleaning the surrounding areas to ensure we maintain a neat and professional look
• Restocking the to-go station and various facilities around the restaurant
• Assisting with the closing and cleaning of the restaurant after business hours

As a ClickList Associate, it is my responsibility to gather groceries and pack customers' cars with their orders and communicate any potential changes with the customer directly.

Responsibilities for this position include, but are not limited to:

• Responding promptly and efficiently to orders that come in through our POS system
• Memorizing the store layout to optimize picking routes, ensuring orders are completed in a timely manner
• Ensure that orders are picked as completely as possible and, when necessary, using the best possible substitute when an item is unavailable
• Provide guidance to newer clerks on how to optimize routes and find hard-to-locate items
• Pack customers' cars with orders and manage the discussion of substitutions and out of stock items while maintaining friendliness and professionalism
• Juggle a school-work balance while ensuring neither my studies or performance at work were negatively impacted
• Adapt to other job responsibilities outside of my department when the store needed it