Carter McAdoo
Knoxville
Summary
Salesforce Business Systems Analyst and Certified Salesforce Administrator experienced in leading projects from concept to completion. Skilled in gathering requirements, analyzing business processes, coordinating with stakeholders and technical teams, supporting solution design, managing testing, and driving successful implementation. Strong communicator with a track record of organizing complex work, solving problems, and moving cross-functional initiatives forward.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Salesforce Business Systems Analyst
Cirrus Aircraft
Alcoa
01.2025 - Current
- Manage Salesforce enhancements through requirements gathering, solution planning, configuration, testing, deployment, and post-launch support.
- Partner with internal stakeholders to gather requirements, understand business needs, and translate processes into Salesforce solutions.
- Configure and maintain Salesforce functionality including Flows, validation rules, permission sets, fields, reports, and report types.
- Analyze business processes and identify opportunities to improve efficiency, usability, and system functionality.
- Collaborate with Salesforce developers and technical teams on solutions requiring custom development, integrations, or additional technical resources.
- Create functional requirements, process documentation, testing scenarios, and implementation documentation for system changes.
- Troubleshot Salesforce issues and enhancement requests, resolving administrative issues and coordinating complex technical work.
Salesforce Administrator Intern
Cirrus Aircraft
Alcoa
02.2024 - 01.2025
- Administered Salesforce platform enhancements, ensuring alignment with enterprise needs.
- Collaborated with internal stakeholders to analyze requirements, document business processes, and implement tailored Salesforce solutions.
- Created and modified Flows, validation rules, permission sets, reports, fields, and report types.
- Resolved support requests and collaborated with developers and business stakeholders to implement system changes.
- Earned the Salesforce Certified Administrator credential while working in the role.
Owner
Marble City Creative
Knoxville, TN
08.2022 - 07.2024
- Founded and operated a creative services business providing aerial photography, video production, and digital content services.
- Managed client communication, project scoping, scheduling, production, delivery, and ongoing customer relationships.
- Developed professional relationships with architects, construction companies, structural engineers, and other commercial clients.
- Created company branding, website, portfolio, and marketing materials using Adobe Creative Suite and DaVinci Resolve.
Content Manager
Knoxville Entrepreneur Center
Knoxville
04.2022 - 10.2023
- Developed and managed 100+ business profiles in KEC's content management system to enhance content accessibility.
- Supported content creation and production efforts, contributing to timely delivery of engaging materials.
- Managed content calendar for Knoxville Entrepreneur Center programs, events, and communications.
- Wrote website copy supporting entrepreneurs, startups, and community resources.
Education
Bachelor of Arts - Major in Design
Maryville College
Maryville12-2023
Skills
- End-to-end project ownership and delivery
- Project planning, coordination, and execution
- Designing and building Salesforce solutions based on business requirements using declarative automation and platform configuration
- Business analysis and requirements gathering
- Stakeholder management and cross-functional collaboration
- Process analysis, documentation, and functional requirements
- User acceptance testing, troubleshooting, and solution design
- Salesforce Flows, validation rules, and permission sets
- Reports, dashboards, and data visibility
Certification
- Salesforce Certified Administrator
- FAA Part 107 Remote Pilot Certificate
- Codecademy Front-End Engineer
Timeline
Salesforce Business Systems Analyst
Cirrus Aircraft
01.2025 - Current
Salesforce Administrator Intern
Cirrus Aircraft
02.2024 - 01.2025
Owner
Marble City Creative
08.2022 - 07.2024
Content Manager
Knoxville Entrepreneur Center
04.2022 - 10.2023
Bachelor of Arts - Major in Design
Maryville College