Casandra Waters
Alcoa
Summary
Dynamic supervisor with a proven track record at Maryville Post Office, enhancing team performance through effective training and quality control measures, achieving significant reductions in error rates. Adept in operations management and customer service, I excel in problem-solving and optimizing workflows to drive productivity and ensure customer satisfaction.
Overview
42
42
years of professional experience
Work History
Supervisor, Customer Service
Maryville Post Office
Maryville
10.2016 - Current
- Directed and supervised team of 15 employees in daily operations.
- Implemented quality control measures, significantly reducing error rates.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Streamlined workflow processes, reducing project completion times.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Identified needs of customers promptly and efficiently.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed strategies to improve team performance and productivity.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Trained new employees on company policies, job duties, and performance expectations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Responded to customer questions regarding products, prices and availability.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Courrier
First Transit
Knoxville
01.2011 - 10.2016
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Followed all safety regulations and traffic laws during delivery operations.
- Sorted parcels according to delivery route.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
Medical Transcriptionist
University of Tennessee Medical Center
KNOXVILLE
01.1983 - 01.2011
- Set up and maintained medical files and databases.
- Created templates for frequently dictated reports in order to streamline workflow processes.
- Identified errors in reports which could compromise patient care.
- Followed federal and state guidelines for release of information.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Transcribed dictation for variety of medical reports.
- Efficient in transcription software and equipment to work from home.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Transferred transcribed materials into electronic health records system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
- Made corrections when needed to grammar, spelling, and syntax.
- Maintained high accuracy rate on daily production of completed reviews.
Education
High School Diploma -
Central High School
Knoxville, PA05-1982
Skills
- Team supervision
- Quality control
- Workflow optimization
- Employee training
- Customer complaint resolution
- Employee evaluation
- Performance management
- Problem solving
- Staff scheduling
- Project management
- Department organization
- Customer service
- Attention to detail
- Operations management
- Verbal and written communication
- Professional demeanor
- Cross-functional team leadership
- Professionalism
Timeline
Supervisor, Customer Service
Maryville Post Office
10.2016 - Current
Courrier
First Transit
01.2011 - 10.2016
Medical Transcriptionist
University of Tennessee Medical Center
01.1983 - 01.2011
High School Diploma -
Central High School
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