Casey Frierson
Nashville
Summary
Dynamic Assistant Store Manager with over 15 years of retail experience, specializing in customer service, sales monitoring, and cash handling. Proven track record in training staff and optimizing store operations to achieve high levels of customer satisfaction.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Madison Foodland
Madison
08.2024 - 12.2025
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained inventory by checking merchandise to determine levels.
- Assisted with daily store operations and customer service tasks.
- Helped train new staff on store policies and customer interaction techniques.
- Managed cash register operations and processed customer transactions efficiently.
- Collaborated with team members to ensure a clean and safe shopping environment.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Assistant Store Manager
Save-A-Lot
Madison
08.2009 - 08.2024
- Assisted with daily store operations and customer service tasks.
- Helped train new staff on store policies and customer interaction techniques.
- Managed cash register operations and processed customer transactions efficiently.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained a safe working environment by enforcing safety regulations.
Restaurant Supervisor
Hermitage Hotel
Nashville
04.2000 - 02.2010
- Greeted and welcomed guests to create a friendly atmosphere.
- Managed reservations and seating assignments for efficient flow.
- Assisted servers by coordinating guest needs during busy service periods.
- Addressed guest inquiries and resolved concerns promptly and professionally.
- Maintained cleanliness and organization of the host stand area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Trained new host staff on procedures and customer service standards.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Education
High School Diploma -
Whites Creek High School
Whites Creek, TN05-1988
Skills
- Team leadership
- Customer service
- Inventory management
- Cash handling
- Staff training
- Sales monitoring
References
References available upon request.
Timeline
Assistant Store Manager
Madison Foodland
08.2024 - 12.2025
Assistant Store Manager
Save-A-Lot
08.2009 - 08.2024
Restaurant Supervisor
Hermitage Hotel
04.2000 - 02.2010
High School Diploma -
Whites Creek High School