Casey Rascon
Dollar General
Leoma
1
Language
12
years of professional experience
Organized and adaptable operations leader with a history of managing staff, inventory, and daily business needs. Strong problem resolution skills and a commitment to safety, accountability, and customer loyalty. Ready to support efficient operations and a positive team culture.
Work History
General Manager
2 Years 1 Month- Directed daily store operations, ensuring consistent customer service, merchandising, and sales-floor readiness.
- Managed staffing, scheduling, and training to support store coverage and team performance.
- Monitored cash handling, deposits, and point-of-sale procedures to maintain accountability.
- Oversaw inventory control, receiving, and stock replenishment to reduce out-of-stock conditions.
- Ensured shelves for readiness by filling them with rotated items.
- Attended virtual meetings in regards to; loss prevention, safety, as well as keeping the store open and up to code.
General Manager
4 Years 4 Months- Directed daily restaurant operations, ensuring consistent service, quality, and compliance with brand standards.
- Managed staffing, scheduling, and labor control to align coverage with forecasted guest demand.
- Trained and coached team members on service procedures, food safety, and operational expectations.
- Monitored inventory, ordering, and vendor relationships to maintain supply accuracy and reduce waste.
- Resolved guest concerns promptly to protect satisfaction, reputation, and repeat business.
- Reviewed sales, labor, and cost reports to identify trends and improve operational performance.
- Enforced health, safety, and sanitation standards across dining, kitchen, and storage areas.
- Led hiring, performance management, and employee development to strengthen team consistency and retention.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive a positive working environment for employees.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Team Lead
2 Years 2 Months- Led team members through standard work, safety requirements, and quality expectations
- Coordinated daily work assignments and balanced staffing to maintain production flow
- Monitored process compliance and corrected deviations to support consistent output
- Communicated shift priorities, escalation issues, and handoff details to supervisors
- Oversaw quality control by gauging and inspecting each individual product, then wrapping and packaging before overseeing it being loaded.
- Worked alongside maintenance and shift manager to ensure and correctly fix any issues that were causing damage to the line or the part itself.
- Practice the steps for our safety plan to ensure there were no tripping hazards, sharp points, spills, or anything else that might injure a team member or render the production line.
Education
Associates Business Management - Business Management/ Human Resources
- Honoree of National Leader Society of America
Skills
Leadership and team building
Problem resolution
Operations management
Staff development and development
Process improvement
Quality assurance management
Project management
Root-cause analysis
Waste reduction strategies
Leadership experience
Safety audits
Warehouse operations
Health and safety compliance
Product inspection
Safety management
Shipment coordination
Priority management
Production scheduling
Inventory management
Customer engagement
Staff management
Cash management
Passion for customer satisfaction
Shift management
Organization and prioritization
Complaint resolution
Retail management
Customer loyalty
Adaptability
Languages
English
Native or Bilingual
Timeline
General Manager
Dollar General
02.2024 - 03.2026Read More
General Manager
Hwy 55 Burgers Shakes & Fries
02.2019 - 06.2023Read More
Team Lead
Magnetti Marelli LLC
07.2014 - 09.2016Read More
DeVry University
Associates Business Management from Business Management/ Human Resources
Read More