Casey Taylor
Mount Juliet
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Manager of Community OPS
Firsthand
Nashville
12.2023 - Current
- Cultivate and maintain strong community partnerships with hospitals, PCPs, Substance Use, and Mental Health Facilities, etc
- Expanding networks and increasing service accessibility
- Develop and Implement strategic outreach initiatives that exceed OKRs/KPIs, and enhance patient engagement
- Hire/Coach/Mentor a team of professionals in non-traditional setting ensuring high-quality care delivery
- Utilized clinical documentation and performance metrics to measure care and drive equitable service delivery
Administrator
Bradford Health Services
Nashville
05.2022 - 11.2023
- Strengthened relationships with referral sources, increasing program enrollments and driving business growth
- Directed operations optimizing workflows and ensuring regulatory compliance, including Joint Commission Accreditation in 2022, State Department Certification in 2023
- Managed Budget and financial operations, ensuring fiscal efficiency and alignment with organizational goals
CPSS/CHW
Aiken Center
Aiken
01.2020 - 05.2022
- Built and developed the peer support program, establishing strong relationships with emergency rooms, EMTs, colleges, churches, etc
- Spearheaded marketing and public relationship efforts, enhancing community engagements and increasing patient referrals
- Secured and managed grant funding to expand services to include rural areas
Education
Addiction Counseling -
City Vision University
01.2023
Skills
- Business Development
- Community Engagement
- Inspirational Leader
- Presenter/ Keynote Speaker
- Google Suites, Zoom, Slack, EMRs
- Strategic outreach
- Regulatory compliance
- Budget management
- Performance metrics
- Project management
- Grant management
- Service delivery
- Public relations
- Operational efficiency
- Conflict resolution
- Relationship building
- Verbal and written communication
- Staff training and development
- Trend analysis
- Strategic planning
- Risk management
- Coaching and mentoring
- Cross-functional team management
Professional Development
Men's National CHW Alliance, Keynote & Conference Speaker: SC Community Health Workers Association, SC Drug & Alcohol Academy, Aiken County Homeless Coalition, Guest Speaker: Metro Nashville Public Schools, Aiken Technical School, EMTs, Aiken Regional Hospital, Several Churches, Global Leadership Summit, Chicago, 2017-2024
Timeline
Manager of Community OPS
Firsthand
12.2023 - Current
Administrator
Bradford Health Services
05.2022 - 11.2023
CPSS/CHW
Aiken Center
01.2020 - 05.2022
Addiction Counseling -
City Vision University