CASSANDRA ADAMS
Martin
Summary
Detail-oriented dispatcher with a strong foundation in data entry and problem-solving. Experienced in coordinating emergency responses and managing call traffic, ensuring timely assistance and accurate record-keeping. Committed to optimizing operational efficiency in high-pressure situations. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
13
13
years of professional experience
Work History
Police Dispatcher
Martin Police Department
Martin, TN
01.2026 - 04.2026
- Coordinated emergency response efforts, ensuring timely communication between dispatch and field units.
- Monitored radio communications, prioritizing calls based on urgency and resource availability.
- Maintained accurate records of incidents and responses in compliance with departmental procedures.
- Collaborated with law enforcement agencies to streamline information sharing during critical incidents.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
Dispatcher
Weakley county 911
Dresden, Tennessee
04.2021 - 11.2025
- Maintained entering and removing wanted people along with stolen items into national data program
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated emergency response efforts with law enforcement and medical personnel to ensure timely assistance.
- Advised personnel about accidents, weather conditions or other hazards.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Maintained a professional demeanor while managing high-volume call traffic during peak times.
- Coordinated with various departments to update and maintain emergency response protocols.
- Performed general office duties such as photocopying documents, faxing records and ordering supplies.
ER Admissions Clerk
Baptist Memorial Hospital
Huntingdon, Tennessee
10.2020 - 04.2021
- Provided customer service support by answering questions regarding hospital policies and procedures.
- Performed data entry to ensure accurate patient information was entered into the system.
- Processed admission paperwork, including consent forms and health records.
- Assisted with registration for new patients and updated existing patient records.
- Performed general office duties such as photocopying documents, faxing records and ordering supplies.
- Ensured that all documents were completed accurately prior to admitting patients to the ER unit.
- Verified patient information, including insurance coverage and medical history.
- Greeted incoming patients and their families in a professional manner.
- Collected co-pays from patients when applicable and issued receipts accordingly.
- Maintained confidentiality of all patient-related information as outlined by HIPAA regulations.
- Answered phone calls promptly and directed inquiries to appropriate personnel or departments.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Arranged hospital admissions for patients as required.
Line Operator
National Tobacco Company
Dresden
05.2013 - 10.2020
- Operated machinery on production line to ensure efficient processing of materials.
- Collaborated with team members to streamline workflows and enhance productivity.
- Executed quality control checks to maintain high standards for product integrity.
- Trained team members on machine operation and safety protocols to improve overall performance.
- Coordinated with supervisors to implement process improvements for enhanced efficiency.
- Maintained compliance with safety regulations to ensure a secure workplace.
- Documented daily production activities to track progress and identify areas for improvement.
Education
No Degree - General Studies
IPFW
Fort Wayne, INHigh School Diploma -
Huntington North High School
Huntingburg, IN06.2002
Skills
- Data entry
- Emergency coordination
- Computer navigation
- Call management
- Problem solving
- Effective communication
- Time management
- [Software] proficiency
- Record keeping
- Database updates
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Problem-solving
Timeline
Police Dispatcher
Martin Police Department
01.2026 - 04.2026
Dispatcher
Weakley county 911
04.2021 - 11.2025
ER Admissions Clerk
Baptist Memorial Hospital
10.2020 - 04.2021
Line Operator
National Tobacco Company
05.2013 - 10.2020
No Degree - General Studies
IPFW
High School Diploma -
Huntington North High School