Cassandra Baker
Spring Hill
Summary
Accomplished Restaurant Training Manager with a proven track record at Pizza Hut, enhancing customer satisfaction and boosting sales through innovative menu updates and effective staff training. Skilled in sanitation standards and team leadership, I excel in creating efficient, collaborative environments that drive success. Achieved significant improvements in productivity and reduced labor costs, demonstrating strong problem-solving and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Training Manager
Pizza Hut
11.2018 - Current
- Increased customer satisfaction ratings by consistently monitoring service quality and providing targeted feedback to team members.
- Built strong relationships with vendors and suppliers, ensuring cost-effective purchasing decisions while maintaining high-quality standards.
- Maintained detailed records of training sessions, participant progress, and program outcomes for ongoing analysis and improvement efforts.
- Assisted in recruiting top-tier talent for key positions within the organization, utilizing industry connections and extensive networking efforts.
- Boosted sales revenue with regular menu updates, incorporating seasonal ingredients and current food trends.
- Collaborated with management to identify areas for improvement, implementing strategies to enhance overall restaurant performance.
- Championed a culture of teamwork among employees by promoting open lines of communication, collaboration, and mutual respect throughout the workplace.
- Managed employee performance evaluations, providing constructive feedback and support to enhance individual skillsets and overall team success.
- Streamlined operations through the development of efficient scheduling systems, resulting in improved productivity and reduced labor costs.
- Ensured compliance with all health and safety regulations, conducting regular inspections and providing ongoing staff education on best practices.
- Implemented successful incentive programs to motivate staff members towards achieving business objectives and personal goals.
- Reduced turnover rates by creating a welcoming and supportive work environment for new hires through effective onboarding processes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Shift Leader
McDonald’s
06.2014 - 06.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma - General Studies
Gateway Christian Schools
Memphis, TN05.2005
Skills
- Sanitation standards
- Scheduling coordination
- Recruitment strategies
- Training delivery
- Employee coaching
- Labor laws compliance
- Staff retention
- Point of sale systems
- Written and oral communication
- New hire on-boarding
- Leadership training
- New employee training
- Team direction
- Teamwork
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Team leadership
- Money handling
- Cash handling
- Food preparation
- Safe food handling
Certification
Serv-safe certified
Serv-safe Proctor
Timeline
Restaurant Training Manager
Pizza Hut
11.2018 - Current
Shift Leader
McDonald’s
06.2014 - 06.2018
High School Diploma - General Studies
Gateway Christian Schools
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