Cassandra Hale
Johnson City
Summary
Dynamic Patient Access Representative with Ensemble Health Partners, skilled in insurance verification and patient registration. Demonstrated exceptional customer service and strong empathy, enhancing patient experiences. Proficient in EMR and HIPAA compliance, contributing to efficient operations and revenue cycle management. Adapted swiftly to changing workflows, ensuring seamless communication and care delivery.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble Health Partners
01.2025 - Current
- Assisted patients with registration and insurance verification processes.
- Managed patient inquiries, providing accurate information regarding services and procedures.
- Maintained electronic health records with attention to detail and compliance standards.
- Supported front desk operations by processing admissions and discharge paperwork efficiently.
- Collaborated with healthcare teams to ensure seamless communication and patient care delivery.
- Adapted quickly to changing workflows in a fast-paced environment, enhancing service quality.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Greeted and assisted patients with check-in procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
Bachelor of Science - Pre Nursing
East Tennessee State University
Johnson City, TNAssociate of Science - Pre Nursing
Northeast State Community College
Blountville, TNSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Phone and email etiquette
- Medical terminology
- Strong empathy
- EMR
- Problem-solving
- Money handling
- Eligibility determination
Certification
I have a certified revenue cycle representative certificate
Timeline
Patient Access Representative
Ensemble Health Partners
01.2025 - Current
Bachelor of Science - Pre Nursing
East Tennessee State University
Associate of Science - Pre Nursing
Northeast State Community College